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Nicholaas W. Bentink
- Claim this Profile
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English -
- Computer Hardware
- Computer Networks
- Network Infrastructure Architecture
- Training Delivery
- Technical Documentation
- Show all
Bio
Credentials
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ALC Achievement Award - ITIL Quiz Winner
ALC TrainingSep, 2023- Apr, 2026 -
Information technology - technical specialisation Expert
Deakin UniversityAug, 2023- Apr, 2026 -
Self-management Expert
Deakin UniversityJun, 2023- Apr, 2026 -
Cultural engagement Expert
Deakin UniversityApr, 2023- Apr, 2026 -
Critical thinking Expert
Deakin UniversityNov, 2022- Apr, 2026 -
Digital literacy Expert
Deakin UniversityNov, 2022- Apr, 2026 -
Digital literacy Expert
Deakin UniversityNov, 2022- Apr, 2026 -
Problem solving Expert
Deakin UniversityNov, 2022- Apr, 2026 -
Professional ethics Expert
Deakin UniversityNov, 2022- Apr, 2026 -
Collaboration Expert
Deakin UniversityFeb, 2022- Apr, 2026 -
Collaboration Expert
Deakin UniversityFeb, 2022- Apr, 2026 -
Communication Expert
Deakin UniversityJan, 2022- Apr, 2026 -
Communication Expert
Deakin UniversityJan, 2022- Apr, 2026 -
Information technology - technical proficiency Expert
Deakin UniversityDec, 2021- Apr, 2026 -
Information technology - technical proficiency Expert
Deakin UniversityDec, 2021- Apr, 2026 -
First Aid
Australia Wide First Aid RTO: 31961Aug, 2018- Apr, 2026 -
ITIL Foundation Level
PeopleCertJul, 2017- Apr, 2026
Experience
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LOGWIN AG
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Sydney, New South Wales, Australia
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National systems and applications specialist
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Jun 2015 - Present
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Sydney, New South Wales, Australia
As the National Information and Technology Systems and Applications Specialist, the requirements of my role in this organization include the service analysis and support of systems and applications, project management of a wide range of nationwide ICT system based business initiatives, as well as system and user administration and support across a national scope. Other aspects of my role include conferencing and collaborating with international colleagues and local stakeholders on support and project issues and initiatives. During my participation in these conferences, I successfully communicate and negotiate with stakeholders in the organization from very different cultures and philosophies.My duties also include:1) Collating and generating quarterly and monthly business reports for top clients of the organization. 2) Managing the national office infrastructure including WHS resources. 3) Monitoring and management of the national visitor/contractor tracking system 4) Auditing & managing user access and security
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DET
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Dapto
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Project manager / Service delivery manager - Team leader
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Apr 2012 - Apr 2015
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Dapto
Service delivery management of the Shoalhaven region schools, including leading a team of Technical service officers, providing L2 - L3 support for users and clients of the DET at schools and TAFE in the Illawarra region. as well as project management of the role out of ET4L in the Shoalhaven region schools.
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NSW Department of Education
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Lake Illawarra, New South Wales, Australia
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Part time teacher - IT Studies Faculty Wollongong
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2010 - 2012
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Lake Illawarra, New South Wales, Australia
Within this role I was to contribute to developing and delivering quality learning, teaching and assessment to Students through outcome focused vocational education and training (VET) programs, linking with industry, schools, universities, community, other TAFE and VET providers and maintaining currency with industry practices, workplace delivery and contemporary teaching methodologies and philosophies.
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Compaq Computer Corporation (aquired by Hewlett-Packard) - HP
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Wollongong, New South Wales, Australia
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Service Delivery Manager / Senior Systems Engineer
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Mar 1998 - Apr 2010
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Wollongong, New South Wales, Australia
As the Service Delivery Manager I was responsible for the strategic and operational design, delivery, management and improvement in the way technology is used across the organisation. Not only was I to provide people and technical leadership, direction, and support, I was leading the key service and support capabilities and working closely with internal teams and external vendors to drive best practice and service excellence. I was to monitor local and virtual support teams to ensure SLAs were met and ensured optimal service and customer satisfaction.
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Education
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2022 - 2024Deakin University
Master's degree, Information Technology -
2022 -
Deakin University
Graduate Certificate, IT Leadership -
2013 - 2015
TAFE NSW Higher Education
Advanced Diploma of IT project management, Information Technology Project Management -
2010 - 2010
WEA
Cerfticate IV in Training and Assessment, Education -
1993 - 1998
TAFE NSW Higher Education
Associate Diploma in PC and Network Support, IT support
Suggested Services
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