Experience

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  Umbhaba (Pty) Ltd

  • Hectorspruit, Mpumalanga

  • IT Systems Administrator

    • Oct 2016 - Present
    • Hectorspruit, Mpumalanga

    • End User Hardware and Software installs, setups and troubleshooting. • Printer setups, maintenance, and troubleshooting, including laser, vinyl, label and card printers. • Server Support, maintenance, troubleshooting and repair.• Supporting a large multi sever room system with primarily Dell and Cisco Equipment.• Cisco Network support and troubleshooting, including CAT5e, CAT6 and Fiber cabling and fiber splicing whenever fiber damage occurs, or additional fiber is required. • Motorola / Extreme Networks Wi-Fi systems design, troubleshooting and installation as well as implementing security such as role-based policies, access control lists and radius authentication. • Troubleshooting of Cambium Point to Point Links for inter farm communications. • UPS Installations, Design, Troubleshooting and Maintenance including regular battery tests and replacement.• Wiring of Network Cabinets and Server Racks. Implementing KVM and Idrac remote systems in a Tier 3 datacenter.• Axis and Hikvision IP Camera installations, maintenance and troubleshooting including Milestone Camera Management software and servers for over 200 cameras.• Installation, Design, Troubleshooting and Support to more than 150, Crow, DSC and Risco Alarm systems. Various implementation and integration techniques into the Adroit SCADA management system. • Elpro Radio Telemetry Systems for Irrigation and pump system automation using SCADA.• Arkon and Endress and Hauser flow meter troubleshooting, configuration and repair. • C-track Fleet management system administrator.• BenguFarm livestock management systems administrator• Implementation of Monitoring systems such as Solarwinds and PRTG.• Support on Android Field tablets used by production managers.• VM-Ware MDM system for managing and locking down corporate owned tablets.

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  Technology Corporate Management

  • Nelspruit Area, South Africa

  • Customer Engineer

    • Aug 2015 - Oct 2016
    • Nelspruit Area, South Africa

    • Hardware and Software installations, setups and troubleshooting.• Printer setups, maintenance and troubleshooting.• Ensuring that SLA is always met.• System Security - Ensuring all systems are updated, antivirus and encryption is installed as well as up to date. • System Security – Ensuring End-Users understand the risk, training and educating users on proper password creation as well as any other security risk such as Social Engineering, Malware attachments or downloads and general internet browsing security.• Setup, install and troubleshooting of 3G and Wireless technologies.• Cell phone support including but not limited to Blackberry, Android, iPhone and windows phones.• Setup of VPN connections for users working off site, from home or traveling overseas. • Liaising and managing all 3rd party contractors (Telkom, Dell, Xerox etc.) and ensuring that they comply to policies and procedures. Supervising onsite contractors. • Troubleshooting Teleconferencing and Video Conferencing equipment.• Ensuring correct parts are ordered and managing part returns on a weekly basis.• I also performed a few projects for MTN, Standard Bank and ABSA as well as being selected as Lead CE on most. • Ensuring that all paperwork is completed and sent to relevant Managers for both TCM as well as the Clients.• SCCM client-side software.

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  Honeywell Process Solutions

  • Secunda Area, Mpumalanga

  • IT Systems Administrator

    • Nov 2012 - Oct 2014
    • Secunda Area, Mpumalanga

    • Hardware and Software installations, setups and troubleshooting.• Printer setups, maintenance and troubleshooting.• Ensuring all activities are logged in remedy as well as ensuring SLA is met.• System Security - Ensuring all systems are updated, antivirus and encryption is installed as well as up to date. Also following all requests from global security to ensure no systems are compromised as well as ensuring no rouge systems are on the network. Reporting any potential breaches of security to the global security team. • System Security – Ensuring End-Users understand the risk, training and educating users on proper password creation as well as any other security risk such as Social Engineering, Malware attachments or downloads and general internet browsing security.• Ensuring that both sites’ backups are completed daily, offsite storage.• Ensuring that systems are secure by deploying Microsoft patches on a scheduled monthly basis unless zero day which is patched immediately.• Network troubleshooting and setups as well as patching new points and ensuring the network uptime 24/7/365.• Setup, install and troubleshooting of 3G and Wireless technologies.• Cell phone support including but not limited to Blackberry, Android, iPhone and windows phones.• Troubleshooting, setup and configuration of PABX and landline telephones.• Enforcing all IT Policies on end user systems and ensuring that SSA is compliant with Honeywell international standards. • End user training on new systems.• Ensuring all IT Equipment is registered to the correct end user as well as listed in the asset register.• SCCM client-side software.• Setup of VPN connections for users working off site, from home or traveling overseas. • Adhering to all Health and Safety policies and procedures of Honeywell as well as the client (Sasol Petrochemical which is a National Key point) – Valid Medical and Induction• Ensuring IT Systems availability of 99%.

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  G4S Technology Software Solutions Inc.

  • Time and Attendance Technician

    • Mar 2012 - May 2012

    • Maintenance of Time and Attendance systems. • Repairs of Time and Attendance systems.• Installations of Time and Attendance systems.• Completing job-cards, maintenance/repair-sheets and signoff fully.• Ensuring logbook is kept up to date as well as ensuring daily completion of timesheets. • Assist with all IT related issues @ Witbank Branch.

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  Datacentrix

  • Lydenburg Area, Mpumalanga

  • Field Service Engineer

    • Apr 2011 - Jul 2011
    • Lydenburg Area, Mpumalanga

    • Hardware and Software troubleshooting.• Printer setups, maintenance and repairs.• Logging of all calls for my area. And ensuring SLA is met.• Virus protection. Ensuring that all antivirus systems are up to date and rolling out of the latest versions as they become available.• Ensuring the Backup tapes are loaded as well as sending the tapes away for off-site storage.• Active Directory.• Cell phone support, (Email and Blackberry BES)• Network Support. Radio-link troubleshooting. 3G failover troubleshooting.• Server support.

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  Self Employed

  • Witbank, Mpumalanga

  • Owner / IT Administrator

    • Jun 2010 - Apr 2011
    • Witbank, Mpumalanga

    • Support to various businesses as well as individual clients, which included Hardware and Software installations and troubleshooting, Networks, Printer support, building of new computers, implementation of backup solutions.

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  Gijima

  • Witbank Area, South Africa

  • Senior Field Service Engineer

    • Apr 2009 - Jun 2010
    • Witbank Area, South Africa

    • Working with various teams to ensure all client requests are met within agreed SLA.• Ensuring 99% uptime of networks and servers on the site and monitoring WAN connections and reporting to Exxaro IM manager and Telkom should there be any disruptions with the WAN as result of failure of external communication lines.• Ensuring that the backup VSAT communication method is fully functional should there be a disruption with external communication lines reducing downtime to end users.• Ensuring that the PABX is functional as underground communication is of utmost importance.• Adhering to all client Procedures and Policies and enforcing the IT policy to end users.• Ensuring that Financial Manager receives all monthly cost reports.• Ensuring that Daily backups are done and changing backup tapes whenever necessary and ensuring that the tapes are correctly labelled to ensure accurate data recovery should it be needed.• Ensuring that all new equipment is labelled with an asset tag and ensuring that the IT asset list is 100% up to date weather the system is new, replaced or decommissioned.• Real time monitoring of Switches, Servers, WAN communication and PABX.• Desktop and Server support.

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  Datacentrix

  • Witbank Area, South Africa

  • Senior Field Service Engineer

    • Nov 2008 - Apr 2009
    • Witbank Area, South Africa

    Datacentrix is a large company providing IT services to various large corporations. My services as an experienced IT Technician got me selected to assist with IT services withinthe Exxaro Mining Group (Arnot & North Block Complex)• My duties were exactly the same as with GijimaAST above as this was the same contract

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  Bytes Technology Group

  • Witbank Area, South Africa

  • Customer Service Representative

    • Nov 2006 - Oct 2008
    • Witbank Area, South Africa

    Bytes Managed Services is a company providing 1st line IT support to various clients and corporations and required my services as an IT Technician for the contract with AngloCoal. Duties included but not limited to• Working as a team to ensure that all client requests or calls logged are met within the agreed SLA• Provide Hardware & Software support as well as new hardware and software installations and proprietary software installations for client Computers to various sites within the Anglo Coal Mining group.• Provide training to end user where required.• Adhering to all client instructions & policies. eg. Having a valid medical and site induction and also adhering to all safety regulations of individual sites• Sites included Kleinkopje (Mpumalanga), Greenside (Mpumalanga), Landau (Mpumalanga), Kromdraai (Mpumalanga), New Vaal (Gauteng)• Part of a team to assist with the implementation of a Citrix environment.• Also selected for a team to assist with the upgrade of software for ABSA Banking group at various branches within Mpumalanga.

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  PK Pro Housing

  • Emalahleni, Mpumalanga, South Africa

  • Website Developer

    • Jul 2006 - Oct 2006
    • Emalahleni, Mpumalanga, South Africa