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Nicci Heard profile image

Nicci Heard

Branch Manager at Interslab
Intro Book
Seasoned management professional with extensive experience in sales, customer service, and new business development.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Languages
  • Afrikaans Professional working proficiency
  • English Native or bilingual proficiency
Skills
  • Management
  • Sales
  • Customer Service
  • Negotiation
  • New Business Development
  • Show all
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Bio

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Nicci Heard is a seasoned management professional with extensive experience in sales, customer service, and new business development. She has a strong background in retail, project management, and strategic planning, with expertise in Microsoft Office and account management. With over 20 years of experience in various roles, Nicci has developed a unique ability to relate to all people and implement strategies to close the gaps in company processes. She has held positions such as Branch Manager, Project Consultant, Revenue Grower, Events Management, Management, Key Accounts, Operations, Manager, Relations Manager, and Technical Administrator / National Logistics Manager.

Experience

  • Interslab
    • Zambia
    • Branch Manager
      • Feb 2023 - Present
      • Zambia

  • International Slab Sales
    • KZN
    • Project Consultant
      • Jan 2019 - Feb 2023
      • KZN

  • None
    • Durban Area, South Africa
    • Revenue Grower with Customercentric values
      • Sep 2018 - Jan 2019
      • Durban Area, South Africa

      My unique talents lie in being able to relate to all people and knowing that a companies brand is it's livelihood. I am able to see where processes fall short and implement strategies to "close the gaps". I am a motivator of staff and a revenue grower.

  • TLT Program (Tomorrow's Leaders in Training)
    • Durban Area, South Africa
    • Events Management (volunteer)
      • May 2018 - Jan 2019
      • Durban Area, South Africa

  • Open to new opportunities
    • Durban Area, South Africa
    • Management, Key Accounts, Operations
      • May 2018 - Oct 2018
      • Durban Area, South Africa

  • Successors Training Institute
    • Durban Area, South Africa
    • Manager
      • Jul 2018 - Sep 2018
      • Durban Area, South Africa

  • The Heat Pump Company
    • Ballito - Durban
    • Relations Manager
      • Apr 2018 - Jun 2018
      • Ballito - Durban

  • CTU Training Solutions (Pty) Ltd
    • South Africa
    • Higher Education
    • 500 - 600 Employee
    • Branch Manager
      • Jul 2015 - Apr 2018

    • Vendor Manager
      • Jan 2015 - Jul 2015

  • CTU Training Solutions
    • Durban
    • Campus Manager
      • Oct 2016 - Mar 2018
      • Durban

  • Sinotec
    • Midrand
    • Key Accounts Manager
      • Jul 2013 - Dec 2014
      • Midrand

  • SUNPAC
    • Woodemead
    • Key Accounts Manager
      • Jun 2012 - May 2013
      • Woodemead

  • HISENSE
    • Midrand
    • Key Accounts Manager
      • Sep 2011 - Jun 2012
      • Midrand

  • Amalgamated Appliances
    • Fourways
    • Key Accounts Manager
      • Feb 2007 - Jun 2011
      • Fourways

  • Berzack Brothers
    • Johannesburg
    • Key Accounts Manager
      • Oct 2004 - Feb 2007
      • Johannesburg

  • Kapani Game Lodge – Zambia
    • Zambia
    • Guest Relations and Assistant General Manager
      • Feb 2004 - Apr 2004
      • Zambia

  • Inktec – Zambia
    • Zambia
    • General Manager
      • Sep 2003 - Jan 2004
      • Zambia

  • Inky Shop – Westgate
    • Roodepoort
    • Shop Manager and Corporate Sales
      • Feb 2003 - Aug 2003
      • Roodepoort

  • Langdale Hotel and Country Club
    • England
    • Trainee Hotel Management
      • Jan 2002 - Dec 2002
      • England

  • E2K-IT
    • Johannesburg Area, South Africa
    • Helpdesk Manager
      • Jun 2000 - Dec 2001
      • Johannesburg Area, South Africa

  • Dauphin Office Seating
    • Rosebank
    • Showroom Sales Administrator and Event coordinator
      • May 1999 - May 2000
      • Rosebank

  • Internet Office Parks
    • Technical Administrator / National Logistics Manager
      • Oct 1995 - Apr 1999

      Volunteer Work:March 1995 – September 1995, Holidays, I was working for various companies in the UKThank you for taking interest in reading my CV, Please do contact me should you need moreinformation.

Education

  • 2002 - 2002
    Langdale
    Hotel Management Diploma, Hotel Management Diploma
  • 2000 - 2000
    FileNet Solutions
    FileNet Solutions System Administrator, Paperless Office Software
  • 1990 - 1994
    Westridge High School

Suggested Services

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Industry Focus. “Wholesale”

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