Experience

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  Construct Services

  • Australia
  • Insurance
  • 1 - 100 Employee

  • General Manager - Construct Services

    • Jan 2023 - Present

    Highly motivated, passionate and authentic business leader with extensive national experience recognised for constructing successful visionary planning and execution of major loss Commercial, Strata, Heritage and Residential projects in Australia. Proven ability to engage and communicate effectively with a broad range of stakeholders, driving multiple projects performance outcomes through strong leadership and empowerment of project management teams. Highly skilled in improving operational efficiencies by implementing new strategic initiatives which challenge the status quo.As an accomplished insurance operations, procurement & supply management leader, I take particular interest in understanding both client and stakeholder metrics to enable how to best deliver the objective, while instilling a continuous improvement culture and transparent business benefit realisation.I have a proven track record of successfully communicating and leading organisational change resulting in new client opportunities and financial growth.Specialties: * Insurance Leadership (Business Operations & Continuous Improvement, Procurement & Supply Management, Commercial & Contract Specialist)*Claims Operations Leadership – Commercial, Strata, Heritage, Major & Complex Residential*Expanding National Markets, Portfolio Management & New Project Planning & Development

  • National Manager - Major and Complex Claims Team

    • Feb 2020 - Jan 2023

    I lead a team of Major and Complex Loss Builders dedicated to resolving major and complex loss claims to ensure homes and businesses get rebuilt reliably and quickly.We draw from 3 decades’ experience in large-scale project management to bring you the smartest technology, easiest processes, and best customer experience. With an established trades taskforce across Australia highly skilled in complex engineering and construction requirements, we offer national coverage, fast deployment and quality, accurate repair outcomes.We’re a lot different to other insurance repair specialists because we look after people, not just claims. We know that behind every claim there can be distress and anxiety. And quite often, we’re repairing not only property, but lives and businesses.

  • Builder of Major Works & Complex Loss Repairs

    • Feb 2016 - Feb 2020

    As Builder of Major Works & Complex Loss Repairs for Construct Services I assist Loss Adjusters to minimise the inconvenience caused to Insurance company clients during the claims process. I estimate, schedule and execute all projects in a professional manner ensuring quality standards are achieved and unnecessary headaches avoided. Our systems and procedures are periodically reviewed to ensure constant ongoing improvement.

  • Building Inspector

    • Jan 2015 - Feb 2016

    As Building Inspector for Construct Services I assess insurance claims, reporting directly to our clients on the cause of damage, estimate and coordinate resulting damage repairs, all the while ensuring customer expectations are achieved.Our areas of expertise is our capability to handle a high volume of small to medium value jobs with minimal input requirements from our clients, while ensuring that sound knowledge of insurance principles are being applied throughout the process. Our systems and procedures are periodically reviewed to ensure constant ongoing improvement.

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  Frasdorf & Partners

  • Berlin, Germany

  • Construction Manager - JV Project

    • Jun 2011 - Jan 2015
    • Berlin, Germany

    I was a joint partner in the purchase, renovation, and sale of a number of apartment buildings located in the former East Berlin borough of Prenzlauer Berg. My key responsibilities included the management and maintenance of subcontractor awards, the supervision of all trades, the scheduling of all works and budget forecast requirements. .

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  Living Constructions - Creating Outdoor Space

  • Perth, Western Australia, Australia

  • Director

    • Jan 2005 - Jan 2011
    • Perth, Western Australia, Australia

    Construction service provider to local government for small to medium public infrastructure works including skate parks, public toilet facilities, outdoor public entertainment venues and street furniture installations.

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  Edith Cowan University

  • English Language Teacher

    • 2000 - 2004

    Design and delivery of semester syllabus, coordination and teaching of IELTS, CAE and FCE exam preparation units.