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Bio

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Nguyen Bich Lan is a seasoned HR professional with extensive experience in consulting, coaching, and managing human resources. She has worked with various international corporations, social enterprises, and NGOs, providing expertise in HR consulting, talent management, and organizational development. Lan holds a Master of Management degree from the University of Southern Queensland and has certifications in conflict management, mediation, and life coaching.

Credentials

  • Hogan Assessor
    LHH
    Mar, 2023
    - May, 2026
  • Balancing Work and Life
    LinkedIn
    Oct, 2016
    - May, 2026
  • Mentoring Others
    LinkedIn
    Oct, 2016
    - May, 2026

Experience

  • Freelance
    • Smart City, Tay Mo, Nam Tu Liem, Hanoi
    • Leadership, Team, and Strategic Coach
      • Jul 2016 - Present
      • Smart City, Tay Mo, Nam Tu Liem, Hanoi

      Clients: CEO; Managing Directors; Middle Level Managers; Professionals;- International Corporates: Abbott Vietnam, Dentsu Group, Maxport Vietnam, Bottling Investments Group, AIA Vietnam, Brenntag Group, Pfeiffer Vacuum Vietnam, Unilever Asia, Schaeffler Vietnam, Metro Singapore, Ariston Vietnam, GRAB Vietnam, SC Johnson Vietnam, JGC Vietnam, Heineken Hanoi, PPG Vietnam, MARS in Asian Pacific, Mondelez Kinh Do Vietnam, Bao Viet Tokio Marine Insurance, Uber Vietnam, Merck Sharp & Dohme (MSD) Vietnam, Roche Vietnam, and Hasbro Sourcing & Operations Vietnam- Local Corporates: VietinBank, CMC Global (IT), G-Group (IT), One Mount Group (IT), NTQ Solution (IT), GAPIT Communication (IT), Petro-Vietnam Camau Fertilizer JSC, Binh Son Refining and Petrochemical JSC, TNTalent HR Management JSC, Hung Viet Cancer Hospital, and TASCO JSC- NGO: USAID Vietnam, Friedrich-Ebert-Stiftung Vietnam Office, Hanoi Human Resource Association (HRA), Konrad-Adenauer-Stiftung in Vietnam, Australian Universities Alumni (Aus4skills), ChildFund Vietnam, ActionAid Vietnam, MOIT/GIZ Energy Support Programme in Vietnam, Queensland University of Technology (QUT), FHI 360, RMIT University Vietnam, and CPA Australia in Hanoi- Social Enterprises: An Nong Company; Minh Van Agriculture Company; VIET ROSELLE Manufacturing and Trading, HAGIMEX JSC; Viet Xanh Agricultural Product Processing JSC; Hiep Hung Group; Nam Cao Silk and Tussore; and Phu Quy Agricultural Products Farm

  • BTS Coach
    • Singapore
    • Leadership Coach and Training Facilitator
      • Sep 2014 - Present
      • Singapore

      Clients: Country Directors, Managing Directors, Area Sale Managers, Department ManagersCorporates: Abbott Vietnam, Unilever Vietnam, Dentsu Asia, Schaeffler Vietnam, Ariston Vietnam, MARS (regional); Mondelez International (regional); Tokio Marine Insurance Group (Vietnam); PPG Industries (Vietnam); SC Johnson Manufacturing;

    • Executive Coach
      • Apr 2022 - Present

      Develop your leaders. Bring out the best in your people. Increase employee motivation, productivity and retention. Coaching is a superpower. It shouldn't just be for execs. Ezra is a people development platform offering accessible, high-impact coaching - delivered at scale. It's like face-to-face coaching, only more affordable (and you can do it without leaving home.). Coaching, redesigned for the digital age. Now everyone can be better with a coach.

  • Sharpist
    • Germany
    • Leadership Coach
      • Dec 2021 - Present
      • Germany

      Clients: Pfeiffer Vacuum, Metro Singapore

  • Social Impact
    • Hanoi, Vietnam
    • Leadership Coach Consultant
      • Jun 2023 - Present
      • Hanoi, Vietnam

      Provide leadership coaching for USAid's Partners

    • Associate Mediator
      • Jan 2012 - Present
      • Hanoi, Vietnam

      Handle disputes in the Small Case Tribunals in State Courts in Singapore

    • Business Coach / HR Consultant
      • Apr 2017 - Oct 2021
      • Vietnam

      Provide HR consultancy for social enterprises and business coaching for the Directors- Minh Van and An Nong BIO Farms and Grocery Stores- HAGIMEX- Agricultural Product Processing JS Company - Hiep Hung Group- Nam Cao Silk and Tussore Company Ltd.- Phu Quy Agricultural Products Farm JS Company

  • NetExpat
    • Belgium
    • Consultant
      • Aug 2016 - May 2021
      • Belgium

      Provide expatriation services (Intercultural training and coaching) for Expatriates and Spouses.Clients: Roche Vietnam, Uber Vietnam, and Hasbro Sourcing & Operations Vietnam

  • Duke Corporate Education
    • London, United Kingdom
    • Coach
      • Apr 2019 - Apr 2019
      • London, United Kingdom

      Program: Leading the Unilever Way

    • Leaderhip Coach
      • 2018 - Dec 2018

      Coaching on SCA5-Aus4Skills's program on Improving Quality of Universities in the Northern Mountainous Region of Vietnam: Introduction to Management and Leadership AM 1725

    • HR Manager; Life Balance and Leadership Coach
      • May 2013 - Jun 2016

      New role: used coaching in training and leadership development, individual development plan, and succession planing; trained and coached other Managers/Supervisors coaching skills.

    • HR Manager
      • Oct 1995 - Jun 2016

      In charge of managing HR functions, building operation, sale and customer service.Extraordinary successes: - HRM: Built up the HR system; Codified HR processes - Sale: Signed the leasing agreements with big Tenants such as Bayer Vietnam, NTT group, Apollo Vietnam, Samsung Electro-Mechanics, and APPTIP; Expanded renting space with Harvey Nash and Taipei Economic and Cultural office in Vietnam; Get 100% occupancy rate in 2016.- Customer Service: created the service-minded culture. One of Japanese Executive sees HITC building as "Home" in Japan.

    • Administration Officer
      • Apr 1993 - Aug 1995
      • Hanoi Vietnam

  • Cotton Yard Factory
    • Poltava, Ukraine
    • Textile Worker
      • Jul 1987 - Jan 1991
      • Poltava, Ukraine

Education

  • 2003 - 2005
    University of Southern Queensland
    Master of Management, Human Resources Management/Personnel Administration, General
  • 2019 - 2021
    Mentally Fit Institute
    Team and Individual Performance Coaching
  • 2011 - 2011
    Singapore Mediation Center
    Certificate on Conflict Management and Accredited Associate Mediator, Mediation
  • 2017 - 2017
    International Coaching Federation (ICF)
    ACC, Life Coaching
  • 2013 - 2014
    Certified Coaches Alliance
    Diploma of Certification, Life Coach
  • 2013 - 2013
    International Coach Federation
    Certifiied Coach Practitioner, Life Coaching
  • 2011 - 2011
    Dale Carnegie & Associates, Inc. in Ho chi minh City, Vietnam
    Certificate, High Impact Presentation
  • 2006 -
    Crestcom International Ltd. in Hanoi, Vietnam
    Certificate, 3 Leadership Development Programs
  • 2006 - 2006
    Smart HR in Ho Chi Minh City, Vietnam
    Certificate, Train the Trainer
  • 1996 - 1999
    University of Social Science and Humanism, Hanoi, Vietnam
    Bachelor's Degree, Laws
  • 1993 - 1995
    University of Foreign Studies, Hanoi, Vietnam
    Bachelor's Degree, English

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