See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Ngozi Aghadiuno profile image

Ngozi Aghadiuno

Customer Experience Lead at Payday
Intro Book
Customer experience expert with a passion for delivering outstanding experiences.
  • Claim this Profile
Location
Lagos, Lagos State, Nigeria, NG
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Ngozi Aghadiuno is a seasoned customer experience professional with a strong background in leading teams and implementing innovative solutions to drive customer satisfaction. She has experience in various roles, including Customer Experience Lead, Senior Customer Success Associate, Customer Care Representative, Reading Coach, and Social Media Intern.

Experience

  • Payday
    • Remote
    • Customer Experience Lead
      • Apr 2023 - Present
      • Remote

      I am a dedicated Customer Experience Lead with a passion for ensuring that Payday users have an outstanding experience with our products and services. Leading a team of 8 specialists, I've implemented innovative solutions, such as SOP templates, which reduced social media response times from 24 to 6 hours and increased issue resolution by 60%. Over a 5-month period, I successfully reduced customer complaints on similar issues by 40%.With a 98% success rate in providing timely responses to client complaints across multiple channels, including social media (Twitter and Instagram), live chat, and email, I'm committed to exceeding customer expectations.

  • Rise
    • Nigeria
    • Senior Customer Success Associate
      • Jan 2022 - Apr 2023
      • Nigeria

  • Globacom
    • Customer Care Representative
      • Aug 2019 - Jan 2022

  • The Children's Courtyard
    • Reading Coach
      • Nov 2017 - May 2019

  • Onobello.com
    • Social Media Intern
      • Sep 2013 - Jan 2014

Education

  • 2013 - 2017
    University of Lagos
    Bachelor of Arts - BA, ENGLISH LANGUAGE AND LITERATURE/LETTERS

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles