Experience

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  AM/PM Point of Sale Solutions & Service

  • Port Coquitlam, British Columbia, Canada

  • POS Software Technician

    • Mar 2024 - May 2024
    • Port Coquitlam, British Columbia, Canada

    • Provide timely and effective technical support to end-users experiencing issues with our Point of Sale software.• Conduct thorough testing of new software releases to guarantee stability and functionality.• Diagnose and troubleshoot software-related problems, escalating issues when necessary for advanced resolution.• Collaborate with the development team to identify and report software bugs, ensuring prompt resolution.• Provide friendly and professional customer service, demonstrating empathy and understanding. • Maintain clear and consistent communication with customers to update them on the status of their support requests.

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  Behpardakht Mellat (Payment Service Provider)

  • Tehran, Tehran Province, Iran

  • Senior POS and Retail Systems QA

    • Sep 2008 - Aug 2023
    • Tehran, Tehran Province, Iran

    • Leading the creation and execution of comprehensive test plans, ensuring meticulous coverage and effective test case design. Integrate UX considerations into testing processes for a thorough quality approach.• Collaborate with cross-functional teams to swiftly resolve defects, incorporating UX insights to enhance user satisfaction and overall product quality.• Utilize Jira proficiently to document and manage test results, defects, and project progress. Streamline test management ensuring a seamless and user-friendly experience.• Demonstrate adaptability in different work environments, contributing innovative solutions to improve overall testing efficiency.• Proficient in manual testing, installing upgraded applications, and facilitating seamless migrations from old to new devices for enhanced operational efficiency.

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  CIBC

  • Vancouver, British Columbia, Canada

  • Financial Sales Associate

    • Jun 2006 - Aug 2008
    • Vancouver, British Columbia, Canada

    ● Delivered precise information and expert advice to customers over the telephone concerning their banking needs.● Attentively listened to customers, skillfully posed relevant questions to identify their requirements, and efficiently navigated desktop tools and systems to provide prompt assistance.● Consistently exceeded customer expectations while adhering to Cab's retail market strategies, policies, practices, and procedures.● Maintained up-to-date knowledge of new products, procedures, and organizational changes to swiftly address customer inquiries.● Demonstrated proficiency in international payment methods and day-to-day banking operations.