Experience

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  Australian Regional and Remote Community Services Ltd

  • Darwin, Northern Territory, Australia

  • Help Desk Support Technician

    • Nov 2022 - Present
    • Darwin, Northern Territory, Australia

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  KT Auto Care

  • Berrimah, Northern Territory, Australia

  • Administrative Officer

    • Aug 2019 - Present
    • Berrimah, Northern Territory, Australia

    Handling customers request effectively by identifying needs, build trust, and provide solution to problem quickly.Engaging in the invoicing of export and import freight charges daily.Built relationships with local clients to increases business for the company.Liaise with customer and colleagues in responding to telephone and in-person requests for information.

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  Royal Brighton TYatch Club

  • Melbourne, Victoria, Australia

  • IT Help Desk Support

    • Aug 2018 - Jun 2019
    • Melbourne, Victoria, Australia

    Attending customer enquiries and office duties such as receiving calls, ordering merchandise & building customer relationships with clear communicationTroubleshooting and diagnosing technical issues remotely, over the phone and in-person in-house software to hardware, such as Tablets, Laptops, PCs, Printers and Troubleshoot basic network issues such as ADSL broadband issuesCreating, reviewing, and updating documentation in support of day-to-day Service Desk operationsResolving as many incidents as possible on initial contact according to agreed SLA and processes for dedicated Customer and confirming fact that the issue is fixed with usersPrioritising and scheduling the resolution of incidents and fulfillment of service requests, escalating (when required) to the appropriate escalation point according to business needs to provide exceptional and faster customer service and dealing with all service logs and IT service desk ticketsIdentify and suggest possible improvements on proceduresPrioritise and manage several issues at one time

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  Artoon Solutions Private Limited

  • Surat, Gujarat, India

  • Web Developer

    • Aug 2017 - Aug 2018
    • Surat, Gujarat, India

    Discuss with client about their requirement using great communication skillServing a perfect work related to requirementscoding website using HTML, CSS, Php, Asp.net