Experience

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  Outsourced

  • online

  • Report Writer

    • Sep 2021 - Present
    • online

• 

  Panama

  • Freelance

  • Copywriter

    • 2020 - Present
    • Freelance

• 

  Freelancer

  • Panama

  • Freelance Copywriter

    • 2017 - Present
    • Panama

• 

  Sitel

  • Panama

  • Customer Service /Facilitator/ Workforce Coordinator

    • Apr 2003 - Jun 2015
    • Panama

    As Facilitator successfully trained newly hired agents on products, customer service relations, safeguarding customer's information, preventing fraud, etc. Emphasized the importance of company's goals. Ensured they understood how to achieve those goals and guided them to achieving their full potential.Continued mentoring agents as they begin production.Provided support to customers concerning issues with prepaid phone cards to include credit, activation, recharge, rates and other concerns.Accomplished being a top performer marketing products to clients.Achieved being an overall top performer from 2007 to present.

• 

  Laparkan Air & Ocean Shipping ,International Division

  • Panama

  • General Manager

    • Feb 2011 - Mar 2011
    • Panama

    Responsible for the overall organization of operations, directing staff on procedures.Managed financial aspect, budgeting, balancing records, accounts receivable, accounts payable.Encouraged/promoted actions to capture sales target tor achieving company's goals.Directed and mentored staff on daily duties, questions and concerns.

• 

  Freelance

  • Panama

  • Proofreader

    • May 2000 - Mar 2001
    • Panama

    During 2000 and 2001 I worked for a publishing company to Proofread articles written by University Professors on Liberty, Equality and Fraternity. I edited various books including History of The Seminoles, the United States National Anthem and additionally composed descriptions of various books.

• 

  U.S. Army Contracting Command

  • Panama

  • Procurement

    • Jan 1989 - Nov 1999
    • Panama

    Jan 1990 - Nov 1999, U.S. Army, Panama, Directorate of Contracting.Processed procurement functions on all types of government contracts from pre to post award stages.Improved customers'​ satisfaction by restructuring and modifying contract requirements as needed with 99.9% accuracy.Managed accounts of contracts, balanced payments, verified invoices and established good audit trails.Conducted all administrative procedures on contracts, ensured contract completion, accuracy and served as intermediary to correct any conflicts.Supervised, trained, reviewed and analyzed workload of junior and new Procurement Technicians.Provided administrative support to military conference overseas, liaised and maintained high levels of interpersonal relations with all ranks of military and civilian personnel.Conducted research to verify contractors'​ claim on pending invoices with results of monetary savings to the Government.Served as custodian, maintained and updated all files to include sensitive material such as FOIA (Freedom of Information) requests.Entrusted with $120,000.00 cash to manage Imprest Fund for Army personnel.May 1989 – Aug 1990, U.S. Army Panama, Training/Development Division.Managed/scheduled courses, coordinated with all Army Command Units to verify personnel's eligibility.Analysed employees'​ files to develop training needs.Selected and placed personnel in appropriate courses.Organized instructors' itinerary. Ensured their needs and accommodation were met.