Experience

• 

  ChenMed

  • United States
  • Medical Practices
  • 700 & Above Employee

  • Center Executive Director

    • Jan 2024 - Present

    Multi-site Director

  • Center Executive Director

    • Oct 2023 - Present

    Direct and administer the day-to-day operations of the medical center. In this role, I’m responsible for the overall performance of the operational, economical, sales and people-related center level goals. I partner closely with the center’s clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. I lead a diverse staff, grow the business and own a profit and loss budget. I have a keen understanding of how serving others results in staff that is better developed and more capable, and patients that are more engaged in their health, thereby yielding better patient outcomes.RESPONSIBILITIES:Own and operate an average annual budget in excess of $20M for a medical center; staffing up to >50 employees and regularly servicing an average of 3,000 patients per year.I lead the growth strategy for the center via salesforce membership growth and community outreach.I work in partnership with the Sales and Marketing Directors in developing strategies to increase and retain membership.I apply a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and systems resolutions before increasing costs and complexity.I utilize a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center.I collaborate with the Leadership Team and Administrators in relation to strategic business planning.I demonstrate an astute sense of ownership; I drive center’s success from all dimensions – people, finance, service, growth and outcomes, as if I owned the organization. I maintain an awareness of the competitive healthcare environment; actively drive sales and ensure that ChenMed’s family of companies’ level of service exceeds all other healthcare providers.

  • Center Director

    • Dec 2021 - Oct 2023

  • Center Director in Training

    • Mar 2021 - Dec 2021

• 

  DaVita Kidney Care

  • Fort Myers, Florida Area

  • Facility Administrator - Healthcare Operations Manager - CEO

    • Jan 2018 - Mar 2021
    • Fort Myers, Florida Area

    I’m responsible for the care provided in multiple outpatient dialysis facilities. My responsibilities include the quality of patient care, patient satisfaction, teammate satisfaction, and financial performance of multiple facilities.I strategically find ways to improve safety, quality assurance, ...

• 

  Florida Cancer Specialists & Research Institute

  • United States
  • Medical Practices
  • 700 & Above Employee

  • Care Management Department Supervisor and Project Manager

    • Jan 2017 - Jan 2018

    I was the first leader in a new department focused on establishing a value based culture in a company that was primarily fee for service. I managed and grew several projects (which later turned into sub-departments): a) Centralized Triage b) Central Care Management Scheduling c) Transitional Care Management (TCM)d) Centralized pre-visit data collection, documentation, and care navigation e) Other care models or payment models for private insurers (Cigna, UHC, BCBS) and f) CMS Innovation Initiatives (i.e. Oncology Care Model)g) Emergency department (ED) Diversion with select hospitalsI assessed, managed, and recruited talent for the projects/departments listed above. I later promoted and managed a lead for each department. I maintained oversight over each sub-department and analyzed performance data. I collaborated with senior leadership to create key performance indicators that were focused on maintaining quality and driving efficient, productive performance.I collaborated with and educated ~ 200+ providers and nearly 100 office managers on any new value based care/payment models and the associated requirements for accurate billingI provided cost benefit analyses to executive management on new programs or processes I planned on rolling out.I collaborated with HIM and IT professionals to improve communication processes within our electronic health record (EHR), which significantly reduced the amount of errors and the amount of time a patient is waiting to hear from his/her case/care manager.Notable Achievements:1. Expanded transitional care management (TCM) company-wide resulting in monthly revenues in-excess of $100k per month2. Increased accuracy of provider documentation compliance by 20% each quarter, thereby reducing billing errors and improving rate of collection3. Streamlined processes, which resulted in patients getting a phone call with their case/care manager 75% sooner and improving outcomes

  • Care Management Assistant Team Lead

    • May 2016 - Jan 2017

• 

  PhysAssist Scribes, Inc

  • Naples, Florida Area

  • Medical Scribe

    • Oct 2015 - Jun 2016
    • Naples, Florida Area

    I was a scribe for 15 to 20 providers at 4 different hospitals and emergency rooms. I had to be sure I understood what each provider required.1. I’m skilled at physician/provider relationships 2. I’m skilled in documenting in Cerner and Epic electronic health records (EHR)3. I can navigate medica...

• 

  AutoZone

  • Labelle, Florida

  • Sales Associate

    • Mar 2012 - Apr 2016
    • Labelle, Florida

    Sales Associate who exceeded sales goals due to excellent customer service and communication skills. I was also utilized to plan and execute projects due to my strong leadership and organizational skills.

• 

  Hodges University

  • Fort Myers, Florida

  • Peer Tutor

    • Jan 2012 - Apr 2012
    • Fort Myers, Florida

    Utilized to tutor all subjects offered due to my proven academic success and ability to effectively communicate ideas by catering to different learning styles, actively listening, and reading non-verbal cues.

• 

  Target

  • Senior Team Lead

    • Apr 2008 - Jan 2012

    1. Manage a profitable and productive store 2. Writing effective schedules that catered to the needs of the business 3. Ensuring hours were spent appropriately in their appropriate departments 4. Ensuring the shelves were stocked and presentable 5. Managing talent by identifying top contributors or identifying talent during interviews and coaching when necessary 6. Driving the company's culture and following their mission statement 7. Make quick decisions that benefit both the customer and the company8. Make sure the store was operating smoothly at all times through effective planning and decision making9. Communicate and distribute plans to other leaders and all others involved

  • Logistics Team Lead

    • Apr 2006 - Apr 2008

  • Back Room Team Lead

    • Apr 2003 - Apr 2006

  • Back Room Team Member

    • Oct 2001 - Apr 2003

    Pulled merchandise from the back room and restocked the sales floor to replenish any merchandise sold throughout the day.

• 

  Kmart

  • Burlington, Connecticut

  • Associate

    • Apr 2000 - Oct 2000
    • Burlington, Connecticut

    Garden Center Associate and Project Assistant