Experience

• 

  Wurth South Africa Co. (Pty.) Ltd.

  • South Africa

  • Key Account Manager

    • Feb 2022 - Present
    • South Africa

• 

  Würth Group

  • Bryanston, Randburg, Sandton

  • Client Service Consultant

    • Mar 2017 - Jan 2022
    • Bryanston, Randburg, Sandton

    • Customer Service Management• Sales Management• New and Current Business Development• Customer satisfaction• Presenting Wurth products to all customers

• 

  DR MISTRY

  • Fourway, Johannesburg

  • Debtors and Creditors

    • Feb 2017 - Feb 2017
    • Fourway, Johannesburg

    • Debtors• Creditors• Bad debts• Querying accounts with the medical aid

• 

  Metropolitan Health Group

  • South Africa
  • Health, Wellness & Fitness
  • 700 & Above Employee

  • Client Service Agent ( PGG MEDICAL SCHEME, MOTOHEALTH, SABMAS)

    • Jan 2016 - Nov 2016

    • Investigating of claims-Unpaid , Part Paid, Rejections• Confirmation of Memberships-Suspensions, Terminations, Continuation members.• Confirmation of medical funds per member or beneficiary.• Payment runs to Providers.• Updating contact information of members.• Assisting with Internal and external queries from providers and members• Benefits• Claims enquiries• Referring claim queries to the relevant department• Internet queries and Web based queries• QEDI Assistance to Providers• High level queries• HR assistance in updating employee details and training employees on performance appraisal. • Assisting HR on payment of salary on PeopleSoft for employers• Written Correspondence Agent for emails, faxes and postal queries• Assisting Accounts executive with queries

  • Client Support Representative ( Bankmed Medical Scheme)

    • Jun 2014 - Dec 2015

     Educating member and HR up skilling  Presentation  Wellness Programme Marketing  Maintaining members Onsite helpdesk and assisting member on queries Induction Service existing employer groups Retention of employer groups Build relationships of trust, honesty and integrity with employer groups and intermediaries Ensure service level agreements are adhered to Ensure the needs of employer groups are met

  • Client Executive ( NIMAS, NETCARE MEDICAL SCHEME, AFROX MEDICAL SCHEME, PGG MEDICAL SCHEME)

    • Jan 2009 - Jun 2014

     Investigating of claims-Unpaid , Part Paid, Rejections Confirmation of Memberships-Suspensions, Terminations, Continuation members. Confirmation of medical funds per member or beneficiary. Payment runs to Providers. Updating contact information of members. Assisting with Internal and external queries from providers and members Benefits Assisting Finance Department Claims inquiries Referring claim queries to the relevant department Internet queries and Web based queries QEDI Assistance to Providers High level queries. Written Correspondence Agent for emails, faxes and postal queries

• 

  DR DGH PEER

  • Durban Area, South Africa

  • ACCOUNTS MANAGER/ RECEPTIONIST/SECRETARY

    • Jan 1997 - Dec 2008
    • Durban Area, South Africa

     Reception, Secretary Data processing  Data capturing Debtors and Creditors Typing Medical and Legal reports & Letters to Doctors Telephonic Queries to Patient Bad debts recovering Querying Accounts with Medical Aids Internet queries with Medical Aid  Benefit and Authorisation

• 

  MTN

  • Durban Area, South Africa

  • Assistant Secretary

    • Dec 1995 - Jan 1996
    • Durban Area, South Africa