Experience

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  NYC Department of Environmental Protection (NYC DEP)

  • Queens, New York, United States

  • Engagement & Wellness Expansion Project Specialist

    • Sep 2022 - Present
    • Queens, New York, United States

    • Coordinated and executed career fair recruitment events to align with the Department of Environmental Protection (DEP) goals and needs.• Collaborated with senior leaders, service lines, and strategic business units to ensure efficient campus hiring events and onboarding processes.• Utilized expertise in evaluating NYC Service volunteer applications and resumes according to the Department of Environmental Protection qualification standards, ensuring eligibility determination and applicant ranking.• Created engaging webinar materials and coordinated employee awards presentations, contributing to an enabling working environment.• Assisted with the successful implementation of Employee Engagement and Wellness initiatives, directly impacted 3,072 employees’ health across the agency by participating in the program• Lead and support the logistics of employee-led training sessions.• Submitted the AmeriCorps Volunteer Monthly Project Report about community activities and how they impact low-income members, training, and improvement.• Researched and analyzed health issues and implementation of Employee Engagement and Wellness programs initiatives to educate employees to stay healthier.

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  U.S Department of Veterans Affairs Medical Center

  • New York, United States

  • Administrative Assistant (Environmental Management Service) E.M.S

    • Aug 2018 - Nov 2019
    • New York, United States

    • Assisted in sanitation and hospital facility inspections, inputted employees’ personal information, arranged Performance Appraisal materials for signing, maintained calendars and appointments, and recorded calls and complaints for action. • Created internal documents for employees’ schedules, Answered and dispatched calls, filed and retrieved information• Developed Housekeepers’ training materials for training the employees to perform efficiently

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  New York University, (NYU)

  • New York, United States

  • HR Operations and Competitive Projects

    • Aug 2017 - Sep 2018
    • New York, United States

    • Developed and presented a group project on Strategic Human Resources Management practices on Staffing and Recruitment, Workforce Planning, sources of recruitment, orientation, onboarding, diversity, motivation, and retention• Developed and presented a group project on a workplace legal case scenario about employee's compensation and evaluation practices in an organization, researched and interpreted Labor Laws to conform with EEO policies• Developed and presented a Consultation Group Project report on Organizational transformation due to a Merger and Acquisition and steps to manage a successful transition, recruitment, motivation, and retention of employees • Developed a Talent Management system to attract, select qualified persons to fill positions, developed employees by training, succession planning for future challenges, create career paths to gain organization's competitive advantage• Developed a strategic management scenario project and business policy towards organizational sustainability • Analyzed business and innovation problems and presented strategies that helped the business to thrive

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  Duane Reade

  • New York, United States

  • Customer Service Associate

    • Jul 2016 - Aug 2018
    • New York, United States

    • Provided customer support, built relationships, and helped them make purchase decisions to increase revenue.• Delivered prompt and professional solutions for customer inquiries through direct communication and solved problems

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  Aflac Insurance Company

  • New York, United States

  • Human Resources Manager

    • Apr 2015 - Mar 2016
    • New York, United States

    • Assisted in planning, implementing, and evaluating employee relations and human resources policies and programs• Maintained work structure by updating job requirements and job descriptions for all positions. • Prepared employees for assignments by establishing and conducting orientation and training programs.• Conducted periodic pay surveys, scheduling and conducting job evaluations, preparing pay budgets, monitoring, and scheduling individual pay actions, recommending, planning, and implementing pay structure revisions.• Assisted in monitoring and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. • Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.• Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures.• Completes human resource operational requirements by scheduling and assigning employees; following up on work results. • Maintains human resource staff by recruiting, selecting, orienting, and training employees. • Contributed to team effort by accomplishing related results as needed.

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  Clear Image Productions Ltd

  • Greater Accra, Ghana

  • Human Resources Manager

    • Mar 2001 - Nov 2006
    • Greater Accra, Ghana

    • Coordinated with other department managers and supervisors to ensure the company met its monthly production objectives.• Developed and drafted announcements, recruiting plans, and qualification inquiry forms, ensuring adherence to established guidelines. Conducted quality reviews of staffing, recruitment, and placement systems, ensuring compliance with regulations and organizational policies.• Prepared vacancy announcements based on job descriptions and analysis and maintained meticulous documentation for job announcements in national and private newspapers.• Developed and implemented performance improvement strategies that increased overall efficiency and productivity, resulting in a 15% boost in company profitability.• Conducted comprehensive performance evaluations for team members, providing constructive feedback and training, which contributed to a 20% increase in employee satisfaction and a decrease in turnover by 12%.• Researched, tracked, and led the coordination of racial equity training.• Coordinated with directors to ensure the company recruitment, inclusion, and retention programs aligned with the company mission and policies.• Advised management on technical issues involving performance management, recruitment, conflict resolution, training, and development• Lead to improved staff performance by training, communicating job expectations, planning, monitoring, and appraising job results, and implementing policies and procedures to guide the employees to achieve the company’s goals.

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  New Times Corporation

  • Accra, Greater Accra, Ghana

  • Sperintendent, Production Department

    • Aug 1986 - Feb 1994
    • Accra, Greater Accra, Ghana

    • Coordinated with colleagues to successfully execute a campaign to increase newspaper publication sales by 15%• Led and supervised daily and weekly newspaper publication settings and designed for publication of 600,000 copies weekly. • Managed the status of work control and backlog for printing work order submission to work order completion.• Issued scheduled work orders with job plan packets to supervisors to complete and deliver jobs on schedule• Utilized the needed human and material resources, created a timescale for production, and adjusted schedules

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  Royal Academy of Accountancy

  • Accra, Greater Accra, Ghana

  • Senior Lecturer

    • Mar 1983 - Jun 1990
    • Accra, Greater Accra, Ghana

    • Implemented hands-on teaching strategies and assessment tools, and increased the pass rates of final-year Secretarial and Office Management students.• Achieve a 95% improvement in student success rates in national examinations during my tenure, demonstrating the effectiveness of my instruction methods.• Successfully taught and prepared 50 students in a single class for their final examinations, ensuring that each student was well-prepared and on track with the course schedule.