Experience

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  Zaph Consulting

  • President

    • Nov 2009 - Present

    ZAPH CONSULTINGCreating Effective Government Partnerships. Resource Optimization . Efficient Processes. Practical Leadership Support . Common Sense Problem Solving. Implementable Solutions NEIL ZAPH, MPAPRINCIPALNeil Zaph is a business strategist supporting clients to create and manage effective government partnerships. As a seasoned public sector professional, he is available for project work (full or part-time) anywhere in Canada or the United States.He leverages a 35 year track record of public sector expertise, leading teams and initiatives to improve civic services. He offers practical expertise in navigating bureaucracies, satisfying multiple stakeholders, and driving progress in planning, revenue generation, pricing strategies, organization design, leadership development, program development, and organizational efficiency & effectiveness, developing and articulating strategies and processes with a clear communication style that all can understand.Select accomplishments include:> Creating partnerships with private and public sectors that brought in over $3 Million in funding for infrastructure improvements, relieving taxpayers of that cost and allowing the same amount to be redirected to other needy projects.> Reviewing and outsourcing the City of Toronto’s (North York) Parks & Recreation Departments food service business, saving the City over $200,000 annually.> Improved efficiency of grass cutting crews by 60% while saving $120,000 per year by reorganizing park crew sizes, scheduling, and equipment.> Shifted Enterprise Services unit's pricing and customer service strategy from a one year to a three year planning cycle, increasing revenues with users engaged, retaining the key customer user base, and directing greater resources to facilities upgrades. > Developed governance plans for major public sector agencies that focused on aligning structure and finances to meet purposes, and provided strategic direction.

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  City of Toronto

  • Director of Strategic Services

    • Aug 2005 - Oct 2009

    Responsible for strategic planning for Parks, Forestry & Recreation Division and also for business and partnership services [business development and agreements; developing partnership relations with private & public sector], and for the operation of golf courses, Toronto Marine Ferry Service, and the Toronto Islands