Experience

• 

  Transport Administrative Services Pty Ltd

  • Melbourne, Victoria, Australia

  • National Credit Manager

    • Feb 2023 - Present
    • Melbourne, Victoria, Australia

• 

  Silk Contract Logistics

  • Melbourne, Victoria, Australia

  • Credit Manager

    • Aug 2022 - Feb 2023
    • Melbourne, Victoria, Australia

• 

  Australia Post

  • Melbourne, Victoria, Australia

  • Collections Manager - SMB North

    • Jul 2021 - Jun 2022
    • Melbourne, Victoria, Australia

• 

  City West Water

  • Footscray, Victoria, Australia

  • Credit Manager

    • May 2019 - Jun 2021
    • Footscray, Victoria, Australia

• 

  Transurban

  • Australia
  • Transportation/Trucking/Railroad
  • 700 & Above Employee

  • Commercial and Change Credit Manager

    • Oct 2018 - Feb 2019

  • Enforcement Change Manager (secondment)

    • Jul 2017 - Sep 2018

  • Credit Manager Victoria

    • Jun 2016 - Jun 2017

  • Credit Team Leader

    • Oct 2014 - May 2016

• 

  Shell Company of Australia

  • Melbourne, Australia

  • Assistant Credit Manager Australia

    • Dec 2010 - Sep 2014
    • Melbourne, Australia

    Principle Accountabilities to the SCOA DS Australia Credit organisation:• Project Management; support improvement of cash flow/DSO through procedural change and implementation of OtC initiatives• Business Control Framework; monitor and ensure adherence to the BCF across the Credit Team• Debt Collection, Recovery and MI; Full responsibility for all operational decisions in relation to collection and debt recovery, including resolution of complex credit issues escalated by colleagues and improvements to information provided to assist business decision making• Functional Leadership; responsible for overall training and coaching of the credit department as well as the wider business as required

• 

  Adecco

  • Melbourne, Australia

  • National Credit Manager

    • Jun 2009 - Nov 2010
    • Melbourne, Australia

    • Co-ordinate day to day work activities of team; 2 team leaders and 15 staff in extended team• Create and monitor team KPI’s on an individual and team basis and conducting 6 monthly performance appraisals for direct reports• Develop relationship between team and front office; deliver value proposition and develop strong professional relationships with business spread across 35 offices nationally• Mentor key staff to develop leadership pool in the Credit Team• Simplify the current ERP system; reduce the number of different ERP systems from four to one by participating in the design of new ERP• Resolve key disputes and support team collection activities

• 

  SEEK

  • Credit Team Leader

    • Jan 2008 - May 2009

    • Co-ordinate day to day work activities of team; have managed between 7 to 31 staff members• Improve processes to maximize efficiency of current MIS system; SAP• Develop and monitor team KPI’s on an individual basis and conduct 6 monthly performance appraisals for each team member• Improve collection results in the New Zealand, UK, Learning and Commercial business units• Mentor key staff to develop leadership pool in the Credit Team•Resolve key disputes and support team collection activities

• 

  Preston Motors

  • Credit Manager

    • Sep 2006 - Jan 2008

    • Establish collections and management procedures in the credit area• Create and monitor new KPI’s for credit team and assess performance to those benchmarks • Monitor processing of account payments and creation of new trading accounts• Assess and develop team members to enhance there skill set and adopt new business practices• Manage day to day collection of accounts to ensure company cash flow improves over time• Resolve key account disputes to ensure timely payment

• 

  TEAC Australia Pty Ltd

  • Credit Manager

    • Oct 2005 - Aug 2006

    • Establish new collections and management procedures in the credit area; monitor new KPI’s for credit team and assess performance to those benchmarks• Improve the current debtor profile• Manage customer relationships with key buying groups to enhance service delivery• Liaise with external auditors• Co-ordinate the activities of the credit department; up to nine staff casual and full time

• 

  Toll Fast

  • Victorian Credit Manager

    • 2004 - 2005

    • Manage the daily activities of the Victorian credit staff and restructure department size and numbers to maximize efficiency• Reduce the Days Sales Outstanding (DSO) of Toll Fast to below monthly budgeted figure given to Toll Corporate• Develop relationships with large external stake holders• Report weekly collections performance to State Manager and National Credit Manager• Monitor the establishment of new credit accounts and verify credit history where required• Document credit procedures, ensuring compliance with Toll Corporate guidelines• Develop key performance indicators and ensure staff compliance• Ensure prompt resolution of internal and external queries• Prepare monthly reports for Divisional review• Supervise ongoing staff development

• 

  Civic Transport

  • Australia
  • Transportation, Logistics, Supply Chain and Storage
  • 100 - 200 Employee

  • Accounts Manager

    • 2000 - 2004

    • Monitor daily activities of the Accounts Receivables Department internally and the daily work load of two sub contract owner drivers externally• Accounts representative on senior management team• Monitored new credit accounts against credit database• Engaged in biannual reviews of staff performance and recommended remuneration changes to General Manager• Monitored staff performance against set KPI’s• Maintain professional staff behavior and monitor moral• Improve payment performance of company creditors• Update collections processes and improve efficiency where possible

  • Radio Room Supervisor

    • 1997 - 2000

  • Sales Executive

    • 1994 - 1997