Experience

• 

  Indel Power Group

  • Portsmouth, Virginia

  • System Administrator

    • Nov 2018 - Present
    • Portsmouth, Virginia

    Admin of the Avaya Phone systems (programing, research of capabilities, auditing, maintenance, backup, troubleshooting)Admin of the Auto Attendants in all office (designing, maintaining, auditing, upkeep)Admin of the Avaya Media manager (research, setup, access, maintenance)Admin of the Avaya call reporting (design, setup, scheduling reports, investigations)Admin of the Office 365 environment (auditing, maintenance, research and implentations of capabilities)Admin of Office 365 online exchange system (research, auditing, troubleshooting, maintenance, security)Admin of Office 365 Security (researching improvements, auditing, monitoring)Auditing for consistancy between AD, Procede, phone system, ADP (reports for HR), verizon wireless usersDataInsight report delivery (removing old addresses, cleaning up old reports, Optimization of system)Termination process for employees (AD, DataInsight, Adobe, phones system, exchange, verizon wireless)Automation of tasks in AD (New Hires, terminations)Admin of Dynamic DLs (creation, troubleshooting, maintaning)GPOAdmin of VC systems (research, setup, config, maintenance, troubleshooting)Admin of Domain accessable shares aka W drive (research, clean-up, setup, maintenance, troubleshooting)Admin of Procede forms distrubtion (research, setup, config, maintenance, troubleshooting)Assist with Helpdesk ticketsAutomate scripts (help with deployments, installations for procede integrations)Admin of Office365 reports through AdminDroid (research, setup, configuration, scheduling)Miscellanous One-Off Projects (Investigations, research, WarrantyFastLane, Tenant migrations)Auditing software deployments on endpoints (Sophos, ScreenConnect, Automate)Office surveys for various projects (Wifi, new seats, remodels, security cameras)E-mail Encryption (research, setup, deployment)Go to guy to fix things in the officePowershell script creation for reports, tasks, and automation

• 

  Zim American Integrated Shipping Services Co. Inc

  • A3 Systems Administrator and Service Desk Manager

    • Feb 2011 - Feb 2017

• 

  Zachry Construction Corp

  • Project Coordinator

    • Oct 2010 - Nov 2010

    Assisted in project planning of transition projectOrganized and updated transition documentationCreated and formatted transition documentation

• 

  ZIM American Integrated Shipping Services

  • Tier 3 Helpdesk and Team Lead

    • Oct 2001 - Jul 2010

    Provided Tier 3 Helpdesk support to internal users (phone, e-mail, and walk-in)Used Remedy to enter, track, and note trouble ticketsProvided technical support to company executives Provided home technical support for company executivesProvided technical support for various models of mobile devices including but not limited to Blackberries, Android phones, iPods, etc.Provided technical support for HP PrintersProvided technical support for Canon and Xerox copiersProvided technical support for users with remote VPN connectionsDesktop and laptop maintenance and upgrades Server maintenance and upgradesTraveled to set up servers at locations worldwideAssisted VP of MIS with determining yearly budget and balancing budgetCoordinated special in-house projects for VP of MIS including:Three million Dollar server room migration to co-location in New JerseyFull office build outs (incl. wiring, head end, desktops, servers, switches, video conferencing, and copiers) Managed moving three offices to new locationsPerformed regional copier upgrade Designed company-wide technology review process Deployed video conference systems to four offices internationallyCreated floor plans of offices in Vizio Managed project budgets

• 

  Computer Technology Service, Inc

  • Senior Helpdesk Representative

    • Apr 2001 - Sep 2001

    Worked with Electronic Data Systems (EDS) on largest network infrastructure ever designed. Navy Marine Corp Intranet project (NMCI) providing top quality software and hardware technical support for Windows 2000 Advanced Server and Professional, Provided hardware support for Windows-based PCsHelped design training database using MS Access, Visual Basic for Applications, and SQL. NMCI sports coordinator for the Norfolk area.

• 

  Coleman and Associates Enterprises, Inc

  • Tier 3 Technical Support Representative

    • Nov 1999 - Feb 2001

    Promoted to this position after establishing an excellent performance record as a Tier 1 and Tier 2 Representative. Worked with end users of Verizon ISDN and DSL lines to resolve issues related to hardware or software.

• 

  US Navy

  • service as Nuclear Electronics Technician

    • Jun 1990 - Jun 1996

    Performed troubleshooting and repair on state-of-the-art control systems used on nuclear submarines.