Experience

• 

  Miele GB

  • United Kingdom
  • Manufacturing
  • 200 - 300 Employee

  • Professional Service Technician

    • Nov 2023 - Present

  • Apprentice Team Manager

    • Sep 2015 - Nov 2023

    Responsible for day-to-day management of Field service apprentices, delivery of internal training course. Sourcing of external training providers for our technical apprenticeship programs and building strong working relationships with each provider. Support technical training in delivering induction and upskill training courses for service technicians. Electrical safety auditing of all company senior technicians.

  • Area Field Service Manger

    • Oct 2012 - Sep 2015

    Responsible for managing team of 20+ Field Service technicians to deliver premium customer service and repairs, attainment of company KPI’s, engagement, technical support, recruitment, health and Safety. Management and technical support to Miele dealer network.

  • Quality and performance leader

    • Oct 2010 - Oct 2012

    Responsible for managing team of 16 Field Service technicians, overtime budgets, delivery of company KPI’s and technical support including in field training. Premium in- house repair of all Miele domestic appliances including refrigeration systems. Installation, servicing and removal of all Miele appliances on the London 2012 Olympic site.

  • Field Team leader

    • Jan 2009 - Oct 2010

    Responsible for managing team of 8 Field Service technicians, delivery of company KPI’s, engagement and technical support. Premium in- house repair of all Miele domestic appliances including refrigeration systems.

  • Field Service Technician

    • Dec 1998 - Dec 2008

    Responsible for premium In- house repair of all Miele domestic appliances including refrigeration systems, delivery of company KPI’s, and stock management.

• 

  Hotpoint limited

  • Field Team leader/ Senior Field Service Engineer

    • Mar 1988 - Oct 1998

    Responsible for managing team of 8 Field Service technicians, delivery of company KPI’s, engagement, technical support and delivery of technical product training on all new appliance ranges to field service engineers. In- house repair of all Hotpoint domestic appliances including refrigeration systems

• 

  GEC Optical Fibres

  • Electro mechanic maintainance fitter

    • Feb 1983 - Mar 1988

    Responsible for on -site installation, repair and maintenance of production machines, equipment and plant. Planning of routine maintenance programs of production machinery. Company licensed Fork truck driver.