Experience

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  Collier County Government

  • Collier County Code Enforcement

  • Customer Service Specialist II

    • Aug 2009 - Present
    • Collier County Code Enforcement
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  Collier County Government -- Building Inspections

  • United States
  • Government Relations Services
  • 700 & Above Employee

  • Customer Service Specialist

    • Dec 2002 - Mar 2009

    Collier County Building Inspections – Naples, FL 2002 to 2009Customer Service SpecialistResponsible for providing assistance to builders, homeowners, and business owners in the process of receiving inspections on new construction.Served as final point of contact prior to issuing certificate of occupancy.Ensured that inspections are setup, completed, and that the results are sent to the appropriate parties in a timely manner.Notified power companies when to connect electric to eligible structures.Successfully able to multi-task busy phone lines, customers, and field inspectors.Designed an online guide to assist customers in getting through the home inspection process. Implemented improvements in the organization and flow of the inspection list, enabling customers to be assisted in a more efficient manner.

  • Customer Service Representative

    • Mar 2001 - Dec 2002

    Managed registration and compliance of Rental Property owners in Collier County. Creatively developed new Web-based registration procedures. Assisted in resolving customer complaints. Effectively processed thousands of Rental Forms each year, using complex office equipment. Increased rental revenue by 50%  and productivity by 30% versus the prior year. Successfully compiled and organized extensive property data to Code Investigators. Effectively troubleshot computer problems to positive resolutions.

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  Health Center For Better Living

  • Account Rep

    • Oct 1997 - Mar 2001

    Effectively created sales of a variety of Nutritional Products as a Telephone Sales Marketer.  Created sales and marketing techniques, while developing solutions to client's needs. Significantly increased sales over 20% vs prior years by employing effective Marketing and Customer service ...

• 

  Millennium Systems Products, Inc.

  • Sales Account Rep

    • Aug 1994 - Oct 1997

    Created telemarketing and fax Marketing campaigns which increased the sale of high-end mainframe software to IT departments across the United States. Creatively developed information and suggestions for products which improved client sales.  Sold more mainframe software over a three-year period t...

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  Software Etc.

  • Senior Sales Rep

    • Jul 1992 - Jun 1994

    Provided assistance to customers in need of software and video game programs in this retail store environment. Performed general retail duties including opening and closing the store, operating the cash register, handling large sums of cash, and straightening and organizing stock. Ordered new pro...