Experience

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  SMS-Magic

  • Pune, Maharashtra, India

  • Salesforce Consultant Team Lead

    • Sep 2020 - Jun 2023
    • Pune, Maharashtra, India

    Worked as Team Lead to solve technical problems in a challenging environmentActively managed and routed customer support cases across EMEA and APAC regionsTranslated needs/requirements into a compelling vision and roadmap for customersWorked on translating/presenting/understanding unique business requirements of customers within multiple industriesCreated various process documents and user guides as an SME for internal onboarding and training practicesRequirement Gathering and Business Analysis for Salesforce Partner App ProjectsSolution Engineering experienceHands-on business case/value engineering experience to drive compelling points of viewBridge between Sales and Technology teamsProven time management skills in a dynamic team environmentSLA management experienceHandling escalations and timely reporting of escalations to senior management

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  Cognizant

  • Pune Area, India

  • Salesforce Consultant

    • Sep 2018 - Sep 2020
    • Pune Area, India

    Hands-on experience in Salesforce Service & Support processesWorked as a part of a team to solve problems in varied, fast paced environmentsExperience in performing Org changes/updates Expertise in creating process builders, workflows, custom objects and fields, email alerts and templates Management of Attribute definitionsExperience in creating campaigns, tasks and eventsHands-on experience in Salesforce Service & Support processesCreating, updating and maintaining process documentation, troubleshooting guides etc.Constantly upgrading product knowledge with newly introduced features

• 

  Insolergy Technologies

  • Pune Area, India

  • Salesforce Administrator

    • Apr 2018 - Sep 2018
    • Pune Area, India

    Advanced troubleshooting experienceData Migration experience in SalesforceRequirement gathering and documentationApp builder experienceManaging approval processesWorking with Data loadersReporting and analytics: Adding columns, filtering, handling dashboard componentsFortnightly/ monthly management reporting

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  Lindstrom Services India Pvt. Ltd.

  • Bengaluru Area, India

  • Customer Relationship Management Consultant

    • Jun 2015 - Feb 2016
    • Bengaluru Area, India

    Hands on experience with CRM appsRelationship building experience with customersProcess Management experienceMonthly sync up with existing clients to procure feedback and optimize customer experienceFortnightly/ monthly management reporting

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  Airports Authority of India

  • New Delhi Area, India

  • Human Resources Intern

    • Apr 2014 - Jun 2014
    • New Delhi Area, India

    Evaluation of Performance Evaluation systems at AAI with study of various HRMS at the organization.

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  Toyota Motor Corporation

  • Ranchi Area, India

  • Marketing Management Trainee

    • Apr 2012 - Jun 2012
    • Ranchi Area, India

    Designing Marketing strategies for Toyota at Toyota