Experience

• 

  Tourism New Zealand

  • Auckland, New Zealand

  • Digital Product Owner

    • Mar 2023 - Present
    • Auckland, New Zealand

• 

  Xero

  • New Zealand
  • Software Development
  • 700 & Above Employee

  • Business Analyst

    • Nov 2021 - Feb 2023

    - Perform detailed business analysis to support the creation of global product solutions and describe the actual work undertaken by delivery teams to support product enhancements- Breakdown projects into outcome based features.- Support various Digital teams in developing their agile practices by contributing and generating new ideas to continue evolving- Convey risks, delays, and impacts to the project team including initiating alternative solutions- Provide subject matter experties to the broader product team and stakeholders throughout product development, product launch and ongoing lifecycle management- Maintain positive and constructive relationships with the wider cross-functional team; including Product, Engineers, Designers, Producers and CX- Implement data analytics to products for future tracking - Monitor product success after implementation - Communicate boundaries of the work being done and the products itself (what the pod owns and what they don’t) so it’s understood inside and outside of the pod- Guide the product team through discovery, experimentation and testing to ensure the right problems are solved with the most impactful product solutions- Articulate ideas to both technical and non technical areas of the business- Cover for other Product Owners when they are away- Contribute to refining, sizing and estimating the product backlog- Ensure product and experience goals for the product are effectively translated into stories, epics and tasks- Lead the facilitation of project retros to identify the good, the bad and future improvements- Make business decisions needed to complete a particular project

  • Content Developer

    • Jun 2018 - Nov 2021

    - Maintain internal and external support content in specialised areas- Critically evaluate and review my own content to ensure continual improvement- Review and provide feedback on other content developers’ work to maintain style and quality standards- Ensure content updates are made when enhancements and fixes are released- Analyse trends in learning technologies and apply best practices to support content- Monitor content’s performance and identify potential trends or blockers- Make improvements to existing content based on analytical reports- Ensure content deadlines are met for feature releases- Maintain a high quality of written work as part of regular content development- Attend regular product sprints and contribute towards feature improvement discussions- Keep up to date with product enhancements, beta test and trials for new functionality- Mentor and train new content developers- Guiding other writers with planning content structure for more complex features - Creating and delivering feature presentations to stakeholders- Manage projects with specific focus on deliverables, tasks, and due dates- Convey risks, delays, and impacts to the project team including initiating alternative solutions.- Project mapping or use of project planning tools such as Miro- Monitor and report on progress and status of projects to relevant stakeholders- Assist developers and BAs with QA testing- Conduct analysis using Google analytics tools, and analysing a range of social and business data- Lead projects and present outcomes - Interview for new team members

  • Business Analyst (Under Mentorship)

    • Jan 2021 - Oct 2021

    - Create high quality user stories and acceptance criteria that ensure customer, business and regulatory needs are accurately translated into achievable customer-centred software development activity- Participate in the product discovery process, supporting product delivery teams on new idea capture, ideation and validation activities- Perform detailed business analysis to support the creation of global product solutions and describe the actual work undertaken by delivery teams to support product entry - Provide subject matter expertise to the broader product team and stakeholders as needed throughout product development, product launch and ongoing lifecycle management- Assist the product owner to maintain a prioritised backlog of quality epics and user stories for a given initiative and for individual sprints- Participate in scrum rituals and provide feedback where necessary- Identify things that need attention and ensure the development and product leadership team are aware of them ahead of time

• 

  Xero

  • New Zealand
  • Software Development
  • 700 & Above Employee

  • Accounting Support Specialist (UK)

    • Jun 2017 - May 2018

  • Accounting Support Specialist (NZ)

    • May 2015 - May 2017

• 

  Auckland District Health Board

  • Team Administrator

    • Jan 2015 - May 2015

  • Scheduler

    • Aug 2014 - Dec 2014

• 

  Excel NZ Limited

  • Assistant Accountant

    • Nov 2013 - Feb 2014