Experience

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  Sahara Centre

  • United Arab Emirates
  • Apparel & Fashion
  • 1 - 100 Employee

  • Assistant Manager - Marketing Department

    • Sep 2004 - Present

     Assist in coordinating PR efforts (gathering information). Assist in preparing the annual budget Update and print all marketing brochure such as mall directory, events guide, tourism voucher booklets and other promotions materials. Liaise with the tenants during the promotions in order to build relationship between them and the mall management To supervise promotions and special events outside of regular office hours Responsible of raising all LPO’s to the suppliers, inventory, daily and monthly reports using Oracle system Delivery of promotion’s prizes to relevant winners and submit all necessary documents to Sharjah Economic Dept & Sharjah Chamber of Commerce Coordinating with government authorities for promotions permissions  Preparing the set-up for the short term events of all governments and non profitable organizations Coordinating with the car agencies / dealers to obtain all formal documents while delivering the vehicle to the winners. Coordinate with the creative agency, media agency, printing houses on all promotion’s collaterals. Work closely with the department head for all promotion’s activities in terms of idea, concept, and event beside facilitate and oversee the execution of these events. Coordinate directly with the raffle system handler to ensure each promotion is created according to the mechanism and running smoothly Work on a daily basis with the customer team on all promo related matters. Prepare and organize all requirements for the promotions raffles. Attend the promotions live raffle with the authorities to ensure smooth execution.

  • Customer Service Manager

    • Jan 2003 - Present

    OVERSEE THE OPERATION OF THE CUSTOMER SERVICE BOOTH. Transfer on a daily bases the income generated by strollers to the accounts dept thru Oracle. Taking care of the Gift Vouchers in terms of printing, stocks availability in the safe room and deposit the sale’s income on a daily basis to accounts. Responsible of all lost & found items.  Recruit, hire, train and motivate all Customer Service staff. Maintain the daily record and reports during the promotion. Prepare the monthly schedule for the Customer Service staff. Build and maintain the tenant’s relationship with the mall management. Handle customer’s complaints and suggestions on a daily basis; forward them to the concern department / tenants and follow-up to ensure that the issue is solved. Encode all complaints in Oracle. Prepare the monthly report to the management. Observe the distribution of the coupons during promotions. Secure customers database inclusive of our loyal & regular customers so as to be used in our SMS campaigns. Prepare all complementary gift certificate to the winners.

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  Ministry of Defence

  • COMPUTER PROGRAMMER

    • Jan 2000 - Jan 2001

    MAJOR ASSIGNMENTS & RESPONSIBILITIES: Study and analyst the existing systems of different dpet.and implement the old system with computerizes ones. Install all windows software as well as other computer software. Overall supervision to the network, train all the department members on the systems.Provide daily, monthly reports.