Experience

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  Umbrella Travel Turkey

  • Istanbul, Istanbul, Turkey

  • Tour Product Specialist

    • Jan 2023 - Present
    • Istanbul, Istanbul, Turkey

    • Making reservations for clients based on their various requirements and budgetary allowances.• Prepare proposals, itineraries and quotations or make recommendations for alternative hotels or products for any special deals or unavailability and follow up on confirmation, amendments or cancellation.• Input reservation data, update on any cancellations and ensure that all data is accurately entered on the reservation system.• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.• Sorting out any issues that may arise with bookings or reservations.• Processing payments and confirmation details.

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  Yakirox

  • Istanbul, Turkey

  • Account Manager & CRM

    • Sep 2022 - Dec 2022
    • Istanbul, Turkey

    • Promote and selling the service for South East Asian Market (Indonesian, Malaysian, Singapore, Philippine)• Initiating contact with potential clients and building relationships with new clients to make deposit• Providing customers with market color, news, flow information, and trading ideas• Conducting news update to identify trends in financial market• Introduce and show the platform features• Maintains professional and technical knowledge by attending training

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  Wonderin.id

  • Jakarta, Indonesia

  • Project Management Officer

    • Jan 2021 - Jun 2021
    • Jakarta, Indonesia

    • Approach clients' need• Prepares presentation materials for meetings• Participates in the continuous improvement process• Identify any potential issues or risks that could effect the progression of the project• Writes user documentation

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  tiket.com

  • Jakarta, Indonesia

  • Customer Care Support

    • Oct 2020 - Dec 2020
    • Jakarta, Indonesia

    • Deliver excellent customer service and manage the need of the customers.• Professionally manage large amounts of incoming calls. • Handle customer complaints, provide appropriate solutions and alternatives.• Follow communication procedures, guidelines and policies.

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  H.I.S. International Tours Inc.

  • United States
  • Leisure, Travel & Tourism
  • 200 - 300 Employee

  • E-commerce Online Reservation

    • Nov 2018 - Aug 2020

    • Manage the E-commerce operations for HIS TRAVEL online booking in an efficient and timely manner. • Maintain an excellent customer service relationship by email, phone and chat center.• Create and maintain database of customers.• Plan and manage campaign for social media activity. • Monitor and analyze market insights and trends. • Monitoring social media account activity and comunicate with the followers.• Update the ‘Special Offers’ page every week.• Resolve booking issues or complaints and communicate any customer feedback to the team.

  • Travel Consultant

    • Apr 2016 - Oct 2018

    • Present, promote and sell products use promotional techniques.• Handle sales order processing, maintain relationship with existing and or prospective customers.• Organizing tour from the beginning to the end, including accommodation and transportation.• Make a quotation and supply based on customer's request.• Deal with occurring travel problems, complaints or refunds.• Making reservation bookings via a Global Distribution System (Abacus & Amadeus).• Attending tourism exhibition and business meeting.• Ongoing training with other team members and management.

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  Dipo Tour

  • Pondok Sukma Jaya Permai. Kota Depok

  • Internship Operation & Tour Leader

    • Dec 2014 - Jun 2015
    • Pondok Sukma Jaya Permai. Kota Depok

    • Provide clients with services required as per agreed itineraries in accordance to clients requirements.• Assist Clients with all their requirements during Tour.• Working with all suppliers, partners, and making relevant bookings• Experience Tour Leader bringing groups • Writes activity reports for the Tour Manager.

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  Brisbanesia Tour

  • Kota Bogor

  • Sales And Marketing

    • Jan 2013 - Dec 2013
    • Kota Bogor

    • Involved in developing marketing campaigns to promote a product and service.• Communicating with target audiences and managing customer relationships.• Managing the production of marketing materials, including brochure, posters, and flyers.• Make tour itinerary• Maintain good relationship with customer in all segment of business• Provide the information about the products