Experience

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  Sharaf Exchange

  • United Arab Emirates

  • Branch Manager

    • Jun 2023 - Present
    • United Arab Emirates

    Monitored daily local and foreign remittance transactions, ensuring accuracy and compliance.Engaged with customers to promote company's products and services, maximizing sales opportunities.Emphasized the importance of Customer Delight, surpassing customer satisfaction to create exceptional experiences.Maintained an effective and timely complaints management process, resolving issues promptly and to the customer's satisfaction.Ensured strict adherence to company policies and procedures, guaranteeing operational excellence and compliance.Monitor team members leave and attendance details.Motivate and counsel team members to maintain consistent high-performance standards and efficiency.Handled escalated customer complaints and resolved them effectively and efficiently.Supervised and trained branch staff, fostering a positive and productive work environment.

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  Joyalukkas Exchange

  • United Arab Emirates
  • Financial Services
  • 300 - 400 Employee

  • Assistant Branch Manager

    • Sep 2012 - May 2023

    Customer Acquisition, Retention & Reactivation (Corporate & Retail).1) Work with the Branch Manager to lay down strategies for newCustomer Acquisition, Customer Retention & Customer Reactivation byanalyzing the market opportunity, competitor activities and expatriatepopulation mix.2) Implement new strategies & tools for competitor market shareacquisition.3) Periodically monitor customer continuity and ensure customerretention through service and product value adds and effectiverelationship management.4) Design and implement customer retention strategies with the BranchManager.5) Closely review the business of the branch by referring the MIS reportsand effectively contributing for the betterment of branch business.6) Closely observance consumer buying behavior and their changes,their consumption pattern and changes in market specific competition.7) Execute relationship management strategies to upkeep the customersatisfaction and loyalty8) Educate staffs about basic marketing skills, customer service techniques andcross sell / up-sell techniques.Branch Management:1) Assist the Branch Manager to manage the branch operations as per theBranch Manager’s guidelines and take lead role during Branch Manager’sabsence / vacation period.2) To ensure that the branch working timings are as per the guidelines givenfrom the Head Office and in compliance with UAE Central Bank regulations3) To ensure that the Branch premises are always kept neat and clean as per theinternal standards.4) Give necessary guidance and support to all staffs to comply with the branchoperational guidelines.5) Train new staffs on the systems and processes.6) Address staff grievances and escalate if the grievances are to be addressed athigher level.7) Always be a role model for the staffs in customer service and ensure allcustomers are well served as per the standards.8) Maintain the data base of HNW customers and inactive customers of thebranch.

  • Customer Service Executive

    • Sep 2012 - Jun 2020

    Foreign Remittance, Bank to Bank, Wire-transfer, Electronic Fund Transfer Network,Western Union (Send & Received) TRANS-FAST EzRemit INSTANT CASH Credit Card DepositeForigen Currency: All the forigen currancy purchase & salesCompany Sallay Payment System: Company Sallary Deposit, Sallary Payment (WPS), New Comapany WPS RegistrationDealling the inward payment release for customer’s transferred money from other countries to UAE.Worked as FC and AED cashier in EXCHANGE for more than 5 years,Remittance – Bank transfer, issuance of drafts in different currencies, and instant cash transfer Handling Customers, complaints and enquiries regarding their remittance status.Other Activities : Verifying and Authorizing all High Value transactions done by the staff in the remittance section and ensuring that it is in compliance with AML policy set by the Company , Guiding staff and ensuring that all staff members are on time and attending the customers well. W P S and corporate customer handling. And fallow up ,WPS and funding. Cash Dispenser Machine telling and replenishment and other activities handling.

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  Cash Xpress

  • Ratnanagar 09 Tandi Chitwan Nepal

  • Chief Executive Officer

    • Feb 2020 - Jan 2023
    • Ratnanagar 09 Tandi Chitwan Nepal

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  NARAYANI FINANCE LIMITED

  • Tandi Chitwan Nepal

  • Teller

    • Jun 2009 - Jun 2012
    • Tandi Chitwan Nepal

    Duties and Responsibilities1. Responsible for Customer Service Department, Cash, Remittance & Clearing issues of branch.2. Prepare all necessary reports as requires by Central Bank and the management of the Bank.3. ATM cash feeding and reconciliation related jobs.4. Responsible for deposit marketing.5. Preparing Cash in Transit During Funding 6. Responsible for correspondences with remittance business partner on the behalf of the Bank.7. Perform as a CHECKER responsibility for day-to-day operational transaction.8. Responsible for overall remittance operational issues. 9. Responsible for overall branch operation, administration and supervision related jobs.

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  Radio Chitwan

  • Tandi Chitwan Nepal

  • Marketing Executive

    • Jul 2008 - Jun 2009
    • Tandi Chitwan Nepal