Experience

• 

  Sapphire Retail Limited (SRL)

  • Pakistan
  • Retail
  • 700 & Above Employee

  • Quality Assurance And Training Specialist

    • Jun 2023 - Present

  • E-commerce | Social Media Moderator at Sapphire Retail Limited (SRL)

    • Aug 2021 - Jun 2023

• 

  Jazz

  • Lahore District, Punjab, Pakistan

  • Jazz Contact Center (Lahore) Coordinator

    • Jul 2007 - Dec 2016
    • Lahore District, Punjab, Pakistan

    I was joined as "Customer Services Associate" Jul 03 – 2007Team Coordinator-Contact Centre Lahore Jazz (Mobilink)• Groom individuals to handle issues more effectively..• Provide support to team leader in every task• Identify and enhance abilities and confidence of my team member Acting Team Leader-Contact Centre LahoreJazz (Mobilink) Quality Assurance | New Hires Training.(Quality Assurance & Training Central Team)• Manage, coach and develop my team members effectively in order to deliver the highest standards of customer services and maximize individual/team potential.• Ensure highest level of customer services and controlled productivity stats from team. • Keep a close view on performance of each individual.• Provide regular feedback to my team to overcome their deficiencies.• Ensure timely presence of every individual well before shift.• Encourage team work to perform as a unit.• Provide regular feedback to my team to get the best out of themselves.• Groom individuals by assigning different responsibilities and targets for next level.• Provide timely assistance on different matters to keep them focus on their job.• Provide assistance to managers to achieve their targets.• Monitoring Random Calls to improve quality minimize errors and track operative performance.• Resolve issues of the customers through coordination with different departments.• Reviewing the performance of staff, identify training needs to plan training sessions.

• 

  Pak Suzuki Motor Company Limited

  • Lahore District, Punjab, Pakistan

  • Executive Sales and Recovery

    • Oct 2004 - Jul 2007
    • Lahore District, Punjab, Pakistan

    Being an Executive Sales at Suzuki Motorcycles Pakistan Limited my prime responsibility was to sale Motorbike units and recovered the amounts of units sold on installments. Further More i was assigned out station recovery cases like Big Defaulters. I have Won Employee of the month Title to resolve these challenges multiple times.