Experience

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  Michaels Energy

  • Lacrosse

  • Account Manager

    • Mar 2022 - Present
    • Lacrosse

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  CLEAResult

  • United States
  • Utilities
  • 700 & Above Employee

  • Senior Market Outreach Specialist

    • May 2019 - Apr 2022

  • Market Outreach Specialist

    • Aug 2017 - Apr 2022

    • Recruit, train, educate and develop relationships with residential contractors and trade allies to encourage effective marketing of programs.• Responsible for communicating program guidelines, rebate levels and benefits of energySMART, a Nicor Gas program to public and private sectors. • Develop outreach tactics to assist in recruiting customers and trade allies.• Develop a comprehensive understanding of the residential customer base.• Integrate program offerings into customer operations to improve customer service and satisfaction.• Perform event planning, coordination and presentations of programs.• Work to serve as a liaison between customers and contractors to enhance program satisfaction.• Work in cooperation with other energy efficiency programs to move projects forward and follow- up on leads.• Research’s the markets; accumulating data on residential technologies, and identifying the key allies to be targeted on behalf of the programs.• Identify improvement barriers and critical information to the Program Manager.• Ensure continuous improvement of operations.• Prepare weekly, monthly and quarterly activity reports.• Use program data to design outreach strategies that will advance the program.

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  Alps Wire Rope Corporation

  • St Charles

  • Account Manager

    • Jan 2013 - Aug 2017
    • St Charles

    • Recommends/Assist Customers with product selection based on business need/Increased Sales by 10-20% over forecast last four years• Efficiently exchanges returned merchandise for customers/Confirms appropriate changes made/Recommends upgrades/Maintain Customer Product Tracking• Prospect new business through research/Obtained 5% new customer accounts from 2014-2016• Interfaces daily with outside sales/marketing to ensure customer needs are met/exceeded• Train new employees on standards/procedures/Streamline processes as needed• Reviews purchase orders to ensure accurate pricing/Ensure orders are entered accurately in organizational database• Provides quotes to customers in timely manner/Resolves customer scheduling, pricing issues within 24 hours for 98% of issues

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  Phonak LLC

  • Account Manager

    • Jan 2000 - Jan 2010

    • Managed major customer accounts, entered orders into database, scheduled shipments/interfaced with vendors• Successfully interfaced with customer to expedite orders as needed• Managed customer accounts/Resolved customer complaints/Guaranteed positive customer experience• Managed quality communication, customer support, product representation for major customer accounts• Interfaced with field territory managers daily to ensure orders were entered efficiently in systems

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  Lucent Technologies

  • Technical Assistant

    • Jan 1996 - Jan 2000

    • Liaison between the engineers and field representatives• Designed a company memo using access• Performed database updates, data auditors and validation for Engineering• Investigated, resolved and followed up on problems and issues for major accounts• Managed Ameritech Engineering database