Experience

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  Bank of America

  • Sr. Credit Analyst

    • Jan 2010 - Present

    •Responsible for executing sound and consistent credit decisions on credit lines increases, reopen and reissues, balance transfers, and increase-decrease requests based on the Bank of America judgmental lending philosophy.•Perform risk mitigation actions during each conversation based on credit bureau attributes, personal demographics, and account performance in the event that loan repayment cannot be satisfied. •Proactively assist consumers experiencing financial hardship by providing repayment solutions based on comprehensive budget analysis and personal ability, stability, and willingness for repayment.

  • Collector I

    • Jul 2009 - Jan 2010

    •Responsible for mitigating credit card financial loss by negotiating and collecting payments from both current and delinquent customers.•Provided proficient customer service in an inward environment to cardholders calling in with questions regarding interest rates, payment deadlines, program options, settlements, and all other inquiries.•Assisted with outbound calls to delinquent customers with the intent to collect payment and maintain up-to-date consumer information.

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  Work Opportunities Unlimited

  • Business Development Specialist/Careers Consultant

    • Oct 2007 - Apr 2009

    •Functioned as principal business development consultant in the Bangor region; achieving the highest number of client placements and retention rates for the branch.•Measured employability of clientele by developing and maintaining affiliations with organizations and business owners in the surroun...

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  Ripken Baseball

  • Sales and Marketing Intern

    • Apr 2006 - Sep 2007
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  York College of Pennsylvania

  • Events Manager for Men's Basketball

    • Aug 2006 - Mar 2007