Experience

• 

  Sci-Net Business Solutions

  • United Kingdom
  • Software Development
  • 1 - 100 Employee

  • Azure Technician

    • Mar 2022 - Present

    In my role as an Azure Technician at Sci-Net, I'm responsible for deploying and managing our customer's Cloud Infrastructure environments. Through this I've become experienced with many core components of Azure including Virtual Machines, Azure SQL, Networking, VPN gateways and Key Vaults. I monitor and maintain these on behalf of our customers and support them with new implementations and add value through upgrades to their existing infrastructure.Due to my education in various programming languages and paradigms, I have been able to take up many projects which involve development of Azure Logic Apps or Runbooks in Automation Accounts. During these I'm able to harness my experience in PowerShell, which has allowed me to improve and simplify many internal processes through automation and scripting (such as SSL automation and Azure resource management).One process I have worked hard to simplify is the administration of on-premise installations of Microsoft Dynamics 365 Business Central post version 22. I was able to harness my PowerShell knowledge to produce many scripts to allow colleagues unfamiliar with PowerShell to still be able to make necessary changes to service tiers. I thankful to have had the opportunity to learn about Microsoft Dynamics 365 Business Central and I regularly perform installations and administrative tasks to support both the customer and my colleagues via support tickets. In my handling of tickets I ensure to gather as much information as possible to aid the troubleshooting process and keep the client informed of progress and solutions. I take great pride in the thorough documentation and guides I produce to support my team in developing their skills. I relish the opportunity to support my colleagues by sharing my knowledge and experience gained through my years of experience of studying Computer Science at school/university as well as learning on the job in my prior role as a junior Azure technician.

  • Junior Azure/Infrastructure Technician

    • Nov 2020 - Mar 2022

    Completed an Infrastructure Technician apprenticeship at Sci-Net Business Solutions.

• 

  Argos

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Customer Adviser

    • Aug 2015 - Oct 2020

    I have progressed from a part time weekend sales assistant, to an experienced responsible colleague with cash office and duty manager responsibilities utilising my team leader experience. I have developed self confidence and customer service skills, as well as demonstrate I can both work in, and lead a team effectively. I have produced multiple documents in my own time to share my knowledge of the store and aid in their development and progression.

  • Team Leader

    • Jun 2019 - Aug 2019

    3 month Team Leader secondmentJoined the leadership team of the store to help drive sales and train staff with accumulated knowledge from previous service. Created and took ownership of various training plans developed to improve colleagues ability and confidence when serving. Motivated and encouraged team to improve sales numbers and reduce target shortfalls.I also spent time identifying training needs in new and existing colleagues and was trusted to undertake their training due to my approachable nature and experience.

• 

  8-digital

  • Banbury

  • Digital Marketing Executive

    • Sep 2015 - Dec 2015
    • Banbury

    Completed 2 week internship as part of the Career Ready programme, before working part time from the end of the internship until the end of the year.During the internship i experienced many areas of the business, from website development to SEO and social media advertising.During my time working there, I completed market research on partnered companies, before completing SEO work on their websites, mainly focusing on keywords and search engine ranking.