Experience

• 

  Neat

  • London Area, United Kingdom

  • Head of IT and Analytics

    • Nov 2022 - Present
    • London Area, United Kingdom

• 

  Itechlogistics

  • London, England, United Kingdom

  • Website UI testing and Analysis

    • May 2019 - Present
    • London, England, United Kingdom

    • Run Regression and Release testing as well as analysis of individual user problems on the website.• Since first lockdown I have been automating the testing of the website, writing testing scripts on Katalon.• Currently running 148 regression tests including profile creation, payment, search engine and admin capabilties

• 

  MADE.COM

  • United Kingdom
  • Retail
  • 200 - 300 Employee

  • Showroom Assistant

    • Mar 2019 - Jun 2024

    • Developed a spreadsheet that delivers the answers to common customers questions including manufacturing origin, status of product and quantity available.• Built and maintained a Stock Management system that allows multiple departments to analyse and use the showroom more efficiently.• Supervised and mentored junior team members, providing detailed instructions and guidance to maximise team efficiency.• Handled customer concerns and escalated major issues to supervisor.• Assist customers with purchasing of furniture, this includes helping them develop a style for their home through online style appointments.

  • Merchandising Admin Assistant

    • Mar 2021 - Sep 2021

    During my secondment in Merchandising I was admin for Made Curate, Upholstery and furniture. Working hand in hand with the buying team to coordinate launches and approving orders of POs. Other duties involved updating weekly trackers and ordering tools for AM merchandisers. Liaising with warehouses and suppliers to make sure products arrived on time.• Updated databases while complying with GDPR regulations.

• 

  TerraCycle

  • London, United Kingdom

  • Design Intern

    • Feb 2019 - Apr 2019
    • London, United Kingdom

    • Incorporated upcycling and reuse of packaging materials into furniture used by the office staff.• Developed the layout to two new offices that were built and created practical upcycling furniture including sound mufflers for the meeting rooms.• Liaising with the American office to ensure a continuity of style across the offices

• 

  Carphone Warehouse

  • London, United Kingdom

  • Customer Consultant

    • Jun 2017 - Sep 2017
    • London, United Kingdom

    In this role I was taught sales techniques how to relate with the customer and to close the sale.The role had me memorise large amounts of information about phone models and legal requirements for insurance. Working in London I managed multiple customers at once.

• 

  t.n.a design studio

  • London

  • Intern t.n.a Design Studio

    • Nov 2016 - Feb 2017
    • London

    During my time there i worked on One To Sixteen projects doing the graphics and the developing of the models for both the miniature Ron Arad Well Tempered Chair and the Ineke Hans Share Chair. I also did Industrial design work developing the CAD models on Solidworks and using these to make cardboard mock up furniture for scale and manufacturing assessment.

• 

  Dixon/Pcworld

  • Kings lynn

  • Pc world Sales assistant

    • Oct 2016 - Jan 2017
    • Kings lynn

    Whilst working in sales I developed my communication skills and sales technique. I also worked at the help desk, i had to negotiate with customers about products that were faulty.