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Natetida Bunnag is a seasoned communications professional with a strong background in social media management, content creation, and project coordination. She has worked in various roles, including Social Media Manager at SDG Move TH and Knowledge Communication Officer at the same organization. Natetida holds a Master of Arts degree in English for Careers from Thammasat University and a Bachelor of Arts degree in Art History from Silpakorn University.

Experience

  • SDG Move TH
    • Bangkok Metropolitan Area
    • Social Media Manager
      • Apr 2023 - Present
      • Bangkok Metropolitan Area

      - Monitoring social media impacts and website traffic metrics to gauge audience engagement.- Overseeing the design and content strategy for social media accounts.- Curating a collection of relevant digital resources related to the SDGs for the SDG Knowledge Hub, ensuring ongoing updates and accessibility.- Maintaining the latest updates and information on the Centre's website.

  • SDG Move TH
    • Thailand
    • Knowledge Communication Officer
      • Feb 2021 - Sep 2022
      • Thailand

      - Developed engaging content (10 pieces/week) on trending SDG topics for the Centre website (www.sdgmove.com) and Facebook Page (SDG Move TH).- Created basic visuals using Canva and collaborated with graphic designers for more complex pieces.- Facilitated expert contributions by inviting academics and specialists to publish in-depth articles, providing them with content briefs and interview questions.- Worked collaboratively with the Knowledge Communication team to develop social media and content plans.- Established the SDG Knowledge Hub on www.sdgport-th.org- Maintained a strong understanding of current SDG trends and their implications at international, regional, national, and local levels.

    • Secretary to Faculty
      • Jun 2019 - Jan 2021
      • Bangkok Metropolitan Area, Thailand

      - Delivered administrative support for faculty day-to-day operations, including handling phone inquiries, scheduling appointments, managing electronic documents, travel arrangements, and creating class materials.- Prepared class materials (printing, packets, exams, booklets, spreadsheets, presentations).- Maintained learning course content on the Moodle platform.- Served as a liaison between faculty, students, and other staff.- Managed meeting logistics: arranging venues, distributing agendas, and recording/distributing minutes.- Assisted with the operations of the newly established Research Unit.

    • Call Center Customer Service Representative
      • Sep 2018 - Jan 2019

      - Fielded customer service inquiries via phone and email, ensuring adherence to communication protocols and company policies.- Documented customer interactions, including inquiries, comments, complaints, and any actions taken to resolve them.- Troubleshooted product and service issues, following through to confirm customer satisfaction.- Maintained accurate customer data within the customer service database.- Delivered exceptional customer support, prioritizing satisfaction and professionalism.- Collaborated effectively with internal departments (e.g., warehouse) and external vendors (e.g., delivery services) to ensure seamless customer experiences.

    • Academic Program Coordinator
      • May 2018 - Aug 2018
      • Bangkok Metropolitan Area, Thailand

      - Provided orientation for new students in the Master of Arts and Doctor of Philosophy Program in International Development Studies (MAIDS-GRID) programs.- Managed the budget for an annual international conference, including organization, preparation, and monitoring.- Supported the scheduling and room allocation for workshops and classes.- Facilitated regular weekly meetings and ensured timely information dissemination via email.- Contributed to curriculum development by assisting with lesson content and instruction methodology updates on Google platforms and TeamUp.- Assisted in the development and implementation of training modules and programs.- Collaborated with lecturers, guest speakers, and central coordinators to develop lesson plans and materials.

  • Faculty of Economics, Thammasat University
    • Bangkok Metropolitan Area, Thailand
    • Research Project Coordinator
      • Oct 2015 - Apr 2018
      • Bangkok Metropolitan Area, Thailand

      - Maintained and monitored project plans, schedules, budgets, and expenditures.- Organized in-house and external seminars and workshops.- Liaised with public and private sector stakeholders, including UNDP, Thailand Research Fund, Royal Irrigation Department, and Tourism Association.- Managed agendas, travel and accommodation arrangements, and appointments for researchers conducting field studies.- Conducted research activities including interview question development, subject recruitment, maintaining accurate interview records, and summarizing findings.-Prepared, edited, and proofread reports and presentations.

Education

  • 2013 - 2015
    LANGUAGE INSTITUTE, THAMMASAT UNIVERSITY
    Master of Arts - MA (English for Careers), English Language for Business Communication
  • 2009 - 2013
    Silpakorn University
    Bachelor of Arts - BA (Art History), Southeast Asian Art History

Suggested Services

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