Experience

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  Bicycle Transit Systems

  • Philadelphia, Pennsylvania, United States

  • General Manager

    • Jan 2022 - Present
    • Philadelphia, Pennsylvania, United States

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  American Bible Society

  • Philadelphia, Pennsylvania, United States

  • Director Of Field Operations

    • 2016 - Jan 2022
    • Philadelphia, Pennsylvania, United States

    Started as Senior Manager of Field Operations and promoted to Director of Field Operations in 2019. Lead a team of 12 program managers and operational specialists, managing an annual budget of $7M, implementing trauma recovery programs and projects in 75 countries.Key Highlights:• Expanded domestic and global partnerships from 45 to 85, increasing impact to over 8M people reached per year.• Developed donor engagement opportunities that generated $2M per year.• Raised the profile of the trauma healing program during the COVID-19 pandemic through targeted stakeholder events, media slots, and social media and web communications.• Served as Interim Managing Director of Trauma Healing Institute, leading a team of 20 people through an 8-month season of leadership turnover.Competencies: Nonprofit Management | Nonprofit Organizations (NPO) | Strategic Nonprofit Leadership | Nonprofit Program Management | Organizational Leadership | Team Building | Business Development | Multi-Cultural Communication

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  Philadelphia Corporation for Aging

  • United States
  • Non-profit Organizations
  • 700 & Above Employee

  • Nursing Home Transition Program Manager and Service Coordinator Supervisor

    • 2015 - 2016

    Assumed role during an organizational restructuring for an at-risk program due to budget constraints and poor outcomes. Commissioned to turn things around, leading a team of 10 social workers, managing an annual budget of $3M, and overseeing the program's implementation in Philadelphia.Key Highlight:• Redesigned the program to lower costs and increase impact, achieving the following: a 45% increase in the number of successful transitions, a 12% reduction in the program's total cost, a 24% increase in revenue, and a 13% increase in successful long-term outcomes.Competencies: Nonprofit Management | Nonprofit Organizations (NPO) | Strategic Nonprofit Leadership | Nonprofit Program Management | Organizational Leadership | Team Building | Business Development | Multi-Cultural Communication

  • Veteran's Directed Home and Community Based Services Program Manager and Service Coord. Supervisor

    • 2014 - 2015

    Tasked with stabilizing the program and set it up for success. During tenure, led a team of seven social workers, managed an annual budget of $2.5M, and oversaw the program's implementation across the state of Pennsylvania.Key Highlight:• Re-tooled the program model, processes, and systems to increase accessibility for beneficiaries, streamline implementation, and optimize impact. The following outcomes resulted: an 18% increase in the number of veterans served, a 7% reduction in the program's total cost, and a 22% increase in successful long-term outcomes.Competencies: Nonprofit Management | Nonprofit Organizations (NPO) | Strategic Nonprofit Leadership | Nonprofit Program Management | Organizational Leadership | Team Building | Business Development | Multi-Cultural Communication

  • Service Coordinator Supervisor

    • 2006 - 2014

    Promoted to lead a team of seven social workers who had long been mismanaged and underutilized. The team coordinated upwards of $4M annually in state-funded long-term care services for older adults.Key Highlights:• Generated early quick wins with the team by removing barriers, increasing transparent communication, clarifying policies and procedures, and advocating for appropriate levels of increased autonomy.• Transformed team culture by building a shared vision, establishing an outcomes orientation, and celebrating operational excellence.• Designed systems and processes to increase efficiency and streamline workflows.Competencies: Nonprofit Management | Nonprofit Organizations (NPO) | Strategic Nonprofit Leadership | Nonprofit Program Management | Organizational Leadership | Team Building | Business Development | Multi-Cultural Communication

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  The Salvation Army

  • Housing First Resource Specialist

    • Jul 2004 - Aug 2006

    Oversaw housing placement and coordinated care management for homeless individuals. Developed a network of community housing contacts to rapidly re-house homeless individuals.