Experience

• 

  Albelli-photobox Group

  • Netherlands
  • Software Development
  • 700 & Above Employee

  • Business Change, Data Migration and Test Project Manager

    • Mar 2023 - Present

• 

  Sodexo

  • Bid Systems Lead

    • Jul 2022 - Oct 2022

    Designed a complex system solution comparison of ten systems, to support the operational functions and transformation for HMRC Inland Board Force bid, which Sodexo successfully won. Developed continuous improvement strategies to improve how the sites would run operationally to streamline ways of working and processes. Completed tender questions outlining how each system would maintain site practices outlined by HMRC, how the data would feed into a common data environment to provide real time reporting using Power BI dashboard. Attended negotiation meetings with the client to build strong relationships and to develop credibility in the solution which was being proposed. Presented the overall solution to the global leadership team to compile with Sodexo’s governance processes. Outlined the requirements for a new Intelligent Command Centre to the business which would allow for proactive decision-making for the operation using the designed system solution and reporting.

• 

  Asda

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Senior Business Change Analyst

    • Mar 2022 - Jul 2022

    Using Prosci methodology to deliver change impacts for eCommerce to the wider business on their Future Programme, how these impacts would affect both customer and colleagues. Communicated business benefits of the up-and-coming changes, what support would be required to implement successful transitions of each system for each area to key stakeholders. Highlight key risks if these changes were not addressed in a timely manner. Worked with third party suppliers/vendors to understand the ‘To Be’ businesses processes and compare them to the ‘As Is’ to highlight improvements to ways of working.

• 

  Butternut Box

  • SAP and Operational System Lead

    • May 2021 - Mar 2022

    Implemented SAP Business One for Butternut Box's first manufacturing site. Consulted and shaped processes for their procurement, supply chain, warehouse, and production teams. Drove and communicated business improvement within SAP Business One once the site had become established in their ways of working. Established strong trusted relationships cross functionally to link each area systematically as well stakeholder management with the senior leadership of the site and the wider business. Project managed testing and go live for both their UK and international markets to allow success for each business entity.

• 

  Butternut Box

  • SAP Implementation & Training Consultant

    • Dec 2020 - May 2021

• 

  Photobox

  • United Kingdom
  • Software Development
  • 400 - 500 Employee

  • Lead Business Analyst

    • Mar 2019 - Aug 2020

    Designed process to capture business requirements based on the use of Sage X3 for their logistics, supply chain and manufacturing area of the business. Created technical and behavioural learning solutions to support the project and business needs. Projected managed system testing for three individual project implementations to ensure the system was fit for purpose and analyse business requirements through process mapping and implement system solutions.

• 

  Morrisons

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Business Analyst, Learning, Development and Business Change Consultant

    • Mar 2017 - Mar 2019

    Using an Agile approach, applied business change at a manufacturing site. Coached senior leaders on teams fostering a new mindset.  Delivered training for new Enterprise Resource Planning (ERP) system using eLearning software.  Increased performance on the use of the system, reducing errors by 30%.  Reduced training cost by 20%.

• 

  Nicholas Associates

  • United Kingdom
  • Staffing and Recruiting
  • 1 - 100 Employee

  • Lead Business Analyst, Learning, Development and Business Change Consultant

    • Oct 2014 - Feb 2017

    Project managed several client change programmes globally. Across all projects, assessed business and team competencies, knowledge and behaviours; communicated how planned outcomes would fit with the organisation's strategy – its mission, vision, goals, and objectives. 1) Planned leadership and management programmes for 250 regional/global sites, recognising skills gaps and potential improvements in staff engagement within the Supply Directorate of a global confectionary organisation. 2) Rolled out blended technical learning interventions of an Oracle-based system, benefiting 2,000 people in 2 of the world’s leading airports. 3) Created and delivered training solutions across small to medium enterprises (SMEs), and blue-chip / multinational corporations. 4) Scoped, designed and implemented: o Knowledge transfer programme for a UK joinery organisation o Instructional eLearning for a leading UK hospitality organisation – included data protection, maternity, social media and health and safety.

• 

  Morrisons

  • United Kingdom
  • Retail
  • 700 & Above Employee

  • Learning Strategy and Training Consultant

    • Jul 2010 - Oct 2014

    EmpCenter (from WorkForce) Time and Labour Learning Strategy & Training Lead Supervising 5 delivery consultants, applied the EmpCenter and technical training to 7 manufacturing sites. Collaborated with an overseas external outsourcing company, finding defects and system requirements.  Input directly reduced time and labour cost per site within 4 weeks of go-live. Oracle E-Business Suite Training Consultant Rolled out the system across manufacturing, logistics and supply chain; combined technical web-based eLearning using Oracle User Productivity Kit (UPK).  Authored a training evaluation paper for use by the business; coached senior leaders on blended learning.  250 Business as Usual (BAU) processes to share best practice and continue development.

• 

  Telefonica Europe plc

  • Learning and Development Consultant

    • Jan 2006 - Nov 2009

    Across the projects, delivered a significant, cogent and visible L&D impact, organisationally cross-cutting work streams, ensuring the business was leaner and more efficient. Mumbai Outsourcing Project – India  Increased customer email satisfaction scores by 30% within 3 months. O2 Broadband Project  Managed 9 delivery consultants and 2 designers; forged relationships, notably with Telefonica in Spain, McAfee, SupportSoft, Thomson and Sapient.  Oversaw broadband training across the whole of O2 customer service – enabled O2 to secure number 1 in customer satisfaction of all UK internet providers in 3 months.