Experience

• 

  Osni Ponca

  • Carter Lake, IA & Lincoln, NE

  • Manager/Supervisor

    • Dec 2009 - Present
    • Carter Lake, IA & Lincoln, NE

    • Independently, oversees the work of sales associates as well as day-to-day operation of the entire store.• Leads a team of Sales Associates to achieve sales & service goals.• Hires, trains, motivates & coaches Sales Associates & Keyholders• Ensure that customers receive satisfactory service and quality products.• Resolves customer complaints & answers their inquiries.• Enforces policies/procedures & handles all human resources/employee issues, i.e. Workers' Comp, corrective action, payroll issues, creating schedules.• Determines store success & profitability by forecasting & achieving sales/service goals• Completes daily, weekly & monthly forecast forms as well as opening &closing paperwork.• Completes daily inventory of products & receives shipments.

• 

  Cox Communication

  • Omaha, NE

  • Employee Relations Specialist

    • Apr 2005 - Apr 2008
    • Omaha, NE

    • Primary point of contact for division leaders & 1100 employees on complex employee issues, such as sexual harassment, discrimination allegations, performance management & other work related issues.• Managed Corrective Action & terminations. Partnered with management to ensureprogressive steps of corrective action is assessed consistently & fairly.• Created a corrective action tracking system to ensure consistency & for reporting purpose.• Provide guidance as well as recommendations to management & employees in the resolution of employee conflict, complaints & concerns.• Effectively lead the development of the Affirmative Action Plan, Federal Communication Commission & Equal Employment Opportunity reports to ensure proper compliance.• Managed all unemployment claims, which resulted in a cost saving of over $500,000 per year.• Managed all NEOC & EEOC discrimination charges, in which no cause findings were determined in all claims.• Human Resource Reports – Provided senior management turnover, diversity/labor force, unemployment & exit interview reports & analysis on a monthly, quarterly & end of year basis.• Main contact for inquires regarding FMLA, ADA, EEO, FSLA, Workers’ Compensation, modified duty & how the laws apply to specific situations.• Actively involved in the Retention Committee in the Custom Care division. Turnover rate for the past 4 years was 90%. After implementing new programs in this area, turnover rate was reduced to 30%.• Assisted in the review & tracking of performance appraisals.• Trained new Employee Relations Specialist• Facilitated the HR portion in New Hire Orientation.• Assisted in job fairs.• Involved in several HR related projects (attendance policy, web base exit interview program, PMTS, focus groups, retention program, HR Direct, employee opinion survey).

• 

  First Data Corporation

  • Omaha, NE

  • Senior Human Resources Specialist

    • May 1998 - Apr 2005
    • Omaha, NE

    Provided daily HR guidance & support to 700 employees (exempt & nonexempt)• Ensured consistent administration of policies/procedures & continuously updated employees on HR related policies.• Represented HR in employee corrective action. Advised, counseled & made recommendations at all levels to determine appropriate corrective action.• Actively involved in unemployment claims & discrimination charges.• Communicated knowledge of benefits, payroll, FMLA, ADA & Workers’ Comp.• Thoroughly conducted investigations & made recommendations on workplace violence,harassment & other work related issues.• Actively involved with HR related projects (attendance policy, reduction in staff, WET & resource room).• Facilitated Roundtable meetings to assist management in learning more about the workplace climate & assisted in making recommendations for improvements.• Member of the FDC Diversity Council.• Solely responsible for the FDC Weather Emergency Team.• Assisted with the selection process for a Lean Manufacturing environment.

• 

  LaRita Inc. (Casino Omaha

  • Onawa, IA

  • Director of Employee Counseling & Manager on Duty

    • May 1992 - Nov 1996
    • Onawa, IA

    • Assisted in the development & communication of policies & procedures.• Functioned as a mediator & coach regarding employee/supervisor conflicts.• Involved in all employee corrective actions & terminations.• Managed all Workers’ Compensation claims & modified duty.• Developed a referral system with the Indian Health Services for employees with mental health, substance abuse & medical issues.• Monitored, critiqued & evaluated training programs.• Assisted in job fairs.• Assisted in the development of a work ethics program (Pathways to Independence) & employee orientation program.• Managed single departments with 10 – 30 employees.• Assisted in training new supervisors & managers Manager on Duty (Casino Omaha):• Worked a 10 hour rotating shift, responsible for the operation of the entire Casino.• Supervised 75 to 350 employees (10 departments) to ensure all areas were running efficiently.• Handled employee conflicts & customer disputes.• Served as a host to 100 to 5000 customers.• Applied excellent customer service skills.• Verified/impressed banks & deposits• Assisted management in developing policies & procedures that complied with State & Federal Gaming Laws & report writing.• Underwent an extensive background investigation & held a Key Gaming License with the State of Iowa & South Dakota.

• 

  ConServCO & Quality Rehabilitation Services

  • Omaha, NE

  • Rehabilitation Consultant

    • May 1988 - Nov 1992
    • Omaha, NE

    • Provided vocational counseling, career development, job placement services, coordinated return to work services, medical case management, conducted labor market surveys & report writing for Workers Compensation claims.• Met with injured employees, employers, physicians, therapist, attorneys, State agencies & insurance companies.• Traveled a 5 State area.