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Natalia Espasandin profile image

Natalia Espasandin

Head of Commercial Training Argentina & Uruguay at AXION energy
Intro Book
Seasoned executive with 30+ years of experience in customer-facing roles and leadership positions.
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Location
Argentina, AR
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • French Elementary proficiency
Skills
  • Customer Service
  • Management
  • Leadership
  • Marketing Strategy
  • Budgets
  • Show all
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Bio

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Natalia Espasandin is a seasoned executive with 30+ years of experience in customer-facing roles, including leadership positions in training and management. She holds various degrees from prestigious institutions and speaks multiple languages. She has worked in industries such as energy, aviation, and hospitality.

Experience

  • AXION energy
    • Argentina
    • Oil and Gas
    • 700 & Above Employee
    • Head of Commercial Training Argentina & Uruguay
      • Jun 2018 - Present

      • Lead the Company’s Commercial Training department’s complete reinvention process while effectively managing the daily training programs - scope 11K empl• Identify, design and create agile training solutions that help team members deliver improved operational support and productivity, increase team knowledge of the company’s portfolio of products and services, and ensure compliance with required security protocols. • Position the company to respond to new innovative education trends and incorpo-rate new competencies through digital training content using the pedagogical and visual approach.• Develop, implement and maintain comprehensive tracking tools that trend past per-formance and provide ongoing feedback to key stakeholders and executives. As part of this initiative, we retooled and relaunched the existing Mystery Shopper pro-gram to identify performance gaps and position the company to quickly identify are-as needing improvement. Since relaunch, our Mystery Shopper indicator has im-proved by 32% since kick-off. • Provide data analytics through our newly established KPI dashboard which is readi-ly available to track and chart performance at the individual retail outlet, regional performance and corporate levels.

    • Retail Training Specialist, Argentina, Paraguay & Uruguay
      • May 2016 - May 2018

    • Public Affairs Communication and CSR Coordinator
      • Feb 2014 - Apr 2016

  • American Airlines
    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Institutional Relationships Coordinator
      • Jan 2013 - Dec 2013

    • Premium Services Manager
      • Jun 2003 - Dec 2012

    • Admirals Club Representative
      • Sep 1994 - May 2003

  • Llao Llao Hotel & Resort Golf - Spa
    • San Carlos de Bariloche, Rio Negro, Argentina
    • Front Office Supervisor
      • Jun 1993 - Apr 1994
      • San Carlos de Bariloche, Rio Negro, Argentina

Education

  • Axon
    Executive Coaching - ICF Certification
  • 2016 - 2017
    Universidad del CEMA
    Master’s Degree
  • 1991 - 1991
    Hocking College
    Associate of Applied Business
  • 1989 - 1992
    IBAHRSchool
    Bachelor Degree in Hotel & Restaurant Management
  • 1995 - 1997
    Universidad de Buenos Aires / UBA
  • 1984 - 1988
    Colegio Cardenal Copello
    Bachelor's degree

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Oil and Gas”

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