Experience

• 

  FNB Zambia Limited

  • Lusaka

  • Service Specialist

    • Nov 2021 - Present
    • Lusaka

    • To acquire new business opportunities • Provide customers with solutions and alternatives to satisfy their needs and wants• Build and maintain enduring and rewarding relationships with customers• Respond professionally, promptly and satisfactorily to customer’s daily requests and complaints• Conducting credit financial assessment for prospective customers for financial solutions for Asset Financing.• asses risk profile of all corporate applicants and come up with best solutions on how financing can be done to benefit and meet needs of the customer• Prepare Corporate and Consumer Lease Motivation summaries• Preparation and analysis of the financials and ratios• reconciliation of the insurance accounts on the leases• preparation of the credit bureau reports for both consumer and corporate clients

• 

  FNB Zambia Limited

  • FIRST NATIONAL BANK ZAMBIA LIMITED

  • FINANCIAL SALES CONSULTANT

    • Nov 2013 - Aug 2015
    • FIRST NATIONAL BANK ZAMBIA LIMITED

    •Act as the principal point of contact for the defined customer portfolio•Accurately prepare finance lease quotations with zero errors •Complete Credit Factory request forms and obtain responses within 48 hours•Prepare credit motivations for both consumer and corporate clients•Accurately analyze financial statements and ratios • To acquire new business opportunities to ensure constant asset and liability growth • Provide customers with solutions and alternatives to satisfy their needs and wants• Build and maintain relationships with customers • Respond professionally, promptly and satisfactorily to customer’s daily requests and complaints

• 

  FNB Zambia Limited

  • INTERN

    • Apr 2013 - Sep 2013

    •Accurately prepare finance lease quotations with zero errors •Complete Credit Factory request forms with zero errors and obtain responses within 48 hours•Prepare credit motivations with zero errors•Accurately analize financial statements and ratios with zero errors•Prepare customer tax invoices with zero errors and on due dates•Accurately prepare account reconciliations with zero errors•Prepare credit motivations with zero errors•Accurately evaluate customer needs and requirements and provide the relevant information.•Provide customer insurance certificates within 24hrs of request•Respond to customer enquiries within 24hrs •Ensure customer deposits and fees are paid prior to dealer orders & vehicle delivery•Accurately prepare finance lease contracts with zero errors or come backs•Accurately explain contract documentation to customers with no comebacks or customer complaints•Timeously order office refreshments with zero shortages •Accurately prepare finance lease insurance quotations with zero errors or come backsRespond same day to customer queries