Experience

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  Oasis Fertility

  • Hyderabad, Telangana, India

  • Senior Manager - CRM

    • May 2024 - Present
    • Hyderabad, Telangana, India

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  Hearzap - Complete Hearing Care App

  • Hyderabad, Telangana, India

  • Customer Service Manager

    • Jul 2022 - Apr 2024
    • Hyderabad, Telangana, India

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  Clove Dental

  • Customer Service Manager

    • Feb 2021 - Jul 2022

     Handling a team of 60 Agents. Supervise daily administrative operations Monitor expenses and suggest cost-effective alternatives Develop and implement effective policies for all operational procedures Prepare work schedules Monitor Health line center staff’s performance Train new employees Ensure prompt ordering and stocking of medical and office supplies Answer queries from doctors, and ZCH Resolve potential issues with patients Stay up to date with healthcare regulations work towards ensuring quality and value for money for patients

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  Thredz Information Technology Pvt Ltd

  • India

  • Operations Manager

    • Sep 2011 - Jan 2021
    • India

     Ensuring Business targets like SL, AL, Shrinkage, Attrition, Quality, Sales, Up selling, Retention’s are met. Daily con calls with AM’s, TL on performance  Weekly, Monthly & Quarterly reviews with Director, Sr. Manager, AM’s, TL  Suggesting tips on Manpower planning  Responsible for producing daily / weekly /monthly / quarterly / annual reports around KPIs. Develop relevant business monitoring and management insight using KPIs and other measures. Manage monthly billing and other operations related queries! Implement quality management and regulatory compliance strategies! Review customer reviews and customer related statistics Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.

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  HGS - Hinduja Global Solutions

  • Hyderabad Area, India

  • Team Leader-Operation

    • Jun 2010 - Sep 2011
    • Hyderabad Area, India

     Keep a track of SL and AL to be maintained at 99% Handling a team of 20 to 35 associates with different skills (Prepaid and Escalation desk) Motivating the team members and equip agents for the next level. Make sure that 480 minutes of login hours completed in a day before the associates logout. Audit live calls and give real-time feedback to improve performance. Discuss one on one with the associates and set goals for the coming future! Make sure that the associates adhere to the breaks. Review on revenue leakage based on absenteeism and loss of login hours. Ensure skip level meeting is being conducted to discuss the concerns and challenges.

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  Magus Customer Dialog Pvt Ltd

  • Hyderabad Area, India

  • Customer Care Executive

    • Jan 2009 - Jun 2010
    • Hyderabad Area, India

     Perform the tasks of handling customer calls regarding the request of services and products.  Handle responsibilities of troubleshooting issues on the products and services to meet customer satisfaction.  Responsible for preparing customer list and feedback and update the same to the team leader.  Handle other essential tasks under the instructions of the team leader.