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Naomi Muthama is a seasoned operations management professional with a Master of Public Policy and Management degree from Strathmore Business School. She has extensive experience in leadership, project management, and business planning, with a strong background in operations management and customer service. She has worked in various roles, including Chief of Staff, Policy Consultant, Executive Assistant to the Managing Partner, Territory Sales Manager, and Assistant International Move Coordinator.

Credentials

  • Associate Member
    Public Relations Society of Kenya (PRSK)
    May, 2022
    - Apr, 2026
  • CIPS
    Kenya Institute Of Supplies Management (KISM) Official
    Aug, 2017
    - Apr, 2026
  • SAP Certified Application Associate - Enterprise Asset Management with SAP ERP 6.0 EhP6
    Techno Brain Group
    Mar, 2017
    - Apr, 2026

Experience

  • Zeraki
    • Nairobi, Kenya
    • Chief of Staff
      • Sep 2022 - Aug 2023
      • Nairobi, Kenya

      My key roles at Zeraki included;- Collaborating with executive team members to determine and prioritize business strategies- Providing department leaders with recommendations and consultation to improve teamwork- Providing tactical support to implement ideas- Working with leadership to deliver, monitor and communicate progress towards goals- Responding to inquiries on behalf of the Chief Executive Officer- Overseeing strategic business initiatives from ideation to implementation- Identifying and helping solve core problems or opportunities within business processes- Providing support and oversight for special projects and initiatives- Planning, coordinating and leading meetings and workshops- Identifying and providing recommendations on improvements across the organization

  • Palladium Group
    • Nairobi, Kenya
    • Policy Consultant
      • Jun 2021 - Aug 2022
      • Nairobi, Kenya

      The role with the organization has been eye-opening and allowed me to work on a wide range of projects, mainly focusing on due diligence, project planning & monioring and evaluation. I was also engaged in; - Consulting with governmental agencies on issues such as healthcare, education, welfare, crime prevention, environment, energy, public safety, labor issues, etc.-Researching and analyzing public policy issues such as crime rates, teen pregnancy rates, drug abuse rates, etc-Drafting legislation or other legal documents related to public policy issues.-Assist the Project Director with development of the M&E Plan for the project, including indicator selection, target setting, reporting, database management, and developing M&E and/ performance monitoring plans.-Lead role in overseeing data collection, collation, storage, analysis, and reporting, ensuring that data is of high quality and audit worthy.-Responsible for supporting the preparation and review of program reports in collaboration with program staff.-Manage research activities and ensure outcomes and lessons learned are integrated into the project and shared with relevant stakeholders.

    • Executive Assistant to the Managing Partner & Business Development & Marketing Manager.
      • Mar 2019 - Feb 2022
      • Nairobi

      I was responsible for the conception and execution of the overall Marketing, Communication, CX and Business Development strategies for CM ADVOCATES LLP, implementing and monitoring the annual marketing budget to drive business growth. Reporting to the Managing Partner, I am responsible for the preparation and presentation of marketing reports and strategy briefs to the PIC. I provided leadership to the Marketing and Customer Relations team. My other roles as team liaison of the Managing Partner's office included but we're not limited to; -Providing all necessary administrative support on a pro-active basis including but notlimited to managing and maintaining the Managing Partner’s calendars and schedulingappointments and meetings.-Contribute to the overall development of CM Advocates LLP and its activities-Maintain and develop systems, procedures and records in line with the organization’s policies andobjectives-Overall management and liaison of all other branches in Mombasa, Uganda, Rwanda and Tanzania;ensuring cohesive and optimal running of the offices aligning to objectives set by the main office.-Ensure necessary records are maintained that can readily provide current, accurate and accessibleinformation-Work within the framework of CM Advocates LLP’ corporate plan as directed by the Managing Partner.-Create and improve proposals for our existing and new clients.-Support the Managing Partner in the preparation and presentation of reports, proposals, budgets andrelated activities in servicing and developing contracts and relationships with stakeholders and partners-Support the Managing Partner in the preparation of all documentation required for key decisionmaking as required-Under the guidance of the Managing Partner ensure CM Advocates LLP corporate methods formonitoring and evaluating the effectiveness and impact of CM Advocates LLP strategic initiatives.

    • Territory Sales Manager
      • Nov 2017 - Dec 2018
      • Nairobi

      My primary role is to manage all sales activities within a defined geographical territory. My otherresponsibilities include;-Building the business within the territory using a variety of sales techniques.-Targeting potential customers and assessing opportunities for sales.-Arranging meetings with potential customers and selling product offerings.-Cold calling companies within the territory and establishing needs.-Putting together a list of target companies within the area.-Analyzing competitor activities in the region and assessing opportunities for businessdevelopment.-Working to revenue targets and KPI’s as set by the sales director.-Networking with businesses in the territory and building relationships.-Keeping up to date with industry news to identify opportunities for new business.

    • Kenya
    • Freight and Package Transportation
    • 1 - 100 Employee
    • Assistant International Move Coordinator
      • Jul 2016 - Jan 2017

      It was my responsibility to coordinate all imports, and liaise with the exports and local movesteams to ensure efficiency and effective handling at each stage with regular updates to the clientand the agent and successful final delivery for each job. Was the lead for the successful completion of the FIDI Audit(FAIM Quality Certification) at Urgent Cargo in 2016.

    • Internship
      • May 2016 - Jul 2016

    • Intern
      • Apr 2015 - Aug 2015
      • Nairobi

      -Storekeeping-Updated store records-Filed Local Purchase Orders -Came up with monthly reports - Sold and handed out prequalification documents.-Attended tender openings, tabulated and filled opening certificate.-Sorted tender documents for evaluation.-Performed clerical duties for management.-Attended to visitors to the procurement department-Distributed goods to user departments.

  • AZMA Kenya
    • Ngong Road,Nairobi
    • Public Relations & Event Organizer
      • Nov 2011 - Jan 2012
      • Ngong Road,Nairobi

      Charity web-based organization.Responsibilities;-Took part in communicating upcoming events to the public- Organized events -Played a major role in implementing projects, for example the tree planting program in 2011

Education

  • 2018 - 2021
    Strathmore Business School (SBS)
    Master of Public Policy and Management, Public Policy
  • 2012 - 2016
    Strathmore University
    Bachelor of Commerce (BCom), Management Science and Business Administration
  • 2011 - 2012
    Brookhouse Schools
    International Foundation Year, Business and Economics
  • 2008 - 2011
    Precious Blood Secondary School- Riruta

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