Experience

• 

  Self-employed

  • Auckland, New Zealand

  • Senior Management Consultant

    • Sep 2023 - Present
    • Auckland, New Zealand

    Partnering with organisations to navigate complex challenges and unlock growth opportunities. Leveraging extensive experience to offer tailored solutions by providing strategic guidance and expertise to drive transformative change, optimise financial performance, and enhance business operations.

• 

  Auckland Transport

  • New Zealand
  • Government Administration
  • 700 & Above Employee

  • Finance and Process Transformation Lead (Tribe Lead)

    • Oct 2021 - Jun 2023

    Lead a transformation hub (Kea) and a team of Product Owners within Auckland Transport to drive customer experience, capability growth, culture, and revenue. In collaboration with squad members, develop the overarching strategy, budget, pipeline of projects and operational objectives. Streamlined the application to install bollards which led to an increase of applications by 583% and reduced processing time by 89%. Created a talent attraction and retention strategy with the tribe's growth plan, which saw a higher calibre of employees onboarded. Secured Board approval to scale up operations by increasing squad from one to three squads.

  • Finance and Process Transformation Lead

    • Aug 2019 - Sep 2021

    Report to the CFO with the responsibility of steering new ways of working to maximise value and opportunities. Shaped the technology roadmap for the finance department, including PowerBI dashboard reporting. Led process mapping activities which enabled the identification of programme initiatives and a pipeline of projects. Reduced service level agreement time from Council for customer applications by 90%. Decreased the wait time for customers to book appointments with the compliance team by 80%. Created a financial model which forecasted the impact of COVID-19 on the organisation’s financial position.

  • Parking and Corporate Financial Manager

    • Nov 2014 - Jul 2019

    Worked closely with the Executive Lead Team and senior leaders on the planning, coordination and delivery of the annual plan. Rolled out capitalisation guidelines for the technology division. Created a model for cost recovery for the consenting process. Memo presented to the CFO and Board to cease recruitment immediately in order to save millions and reprioritise the cost in improvements that will ultimately improve the organisation’s financial position.

  • Business Performance Accountant (Parking Services)

    • Nov 2011 - Oct 2014

    Streamlined the parking lease process, which increased payments from customers. Presented a deep dive report for the Board, highlighting opportunities and risks for the parking and enforcement team. Enabled the organisation to increase the ROI for carparks by leading the data cleansing and aligning assets, revenue, and experience information.

  • Financial Business Analyst

    • Nov 2010 - Oct 2011

    Competed in month-end processes and variance reporting in a timely and meaningful manner. Provided advice to the Infrastructure Managers on budgets, forecasts, and financial performance.

• 

  Novartis

  • United Arab Emirates

  • Financial Accountant

    • 2008 - 2009
    • United Arab Emirates

• 

  Inland Revenue NZ

  • National Collections Enforcement Officer

    • Nov 2004 - Jun 2007