Experience

• 

  Optiven Limited

  • Head of Apps &Cybersecurity

    • Nov 2022 - Present

• 

  Optiven Limited

  • Kenya
  • Real Estate
  • 200 - 300 Employee

  • ICT Systems & Cybersecurity

    • Sep 2022 - Sep 2022

  • Automation Officer

    • Sep 2021 - Sep 2022

• 

  New academy school

  • Dubai, United Arab Emirates

  • Information Technology Support Analyst

    • Oct 2019 - Jul 2021
    • Dubai, United Arab Emirates

    In this role I influenced how educators make informed decisions that affect student outcomes by using technology Tools to analyse student data, enhanced teaching strategies by recommending ICT solutions to be incorporated into learning and achieved 100% success rate of education continuation during the covid-19 pandemic by providing support and empowering teachers on how to use online teaching resources. • Improved server performance by 20% by regularly monitoring performance and usage statistics and immediately taking action in case an anomaly is identified.• Reduced redundancy by 30% by modernizing IT processes. • Impacted disaster recovery preparedness by 15% by developing business continuity and disaster recovery plans, and responding to crisis in accordance to the BCP plan.• Improved teaching strategies by 21% through analyzing CAT4 data which determine students’ strengths and weaknesses.• Enhanced IT training of teachers by 10% by incorporating smart training methodologies such as videos.• Initiated the use of data analysis metrics in the special needs department in order to determine the progress of students with special needs.• Influencing how educators make informed decisions that affect student outcomes by analysing student data.• Achieved 100% success rate of transition from physical to online teaching resources and proctored exams during the covid-19 pandemic by providing support and empowering teachers on how to use online teaching resources. • Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users• Maintaining firewalls and other software used within the organization• Documentation of IT processes in line with the ITIL Framework.

• 

  ESET East Africa

  • Nairobi, Kenya

  • Technical Support Engineer & Pre-sales Engineer

    • May 2018 - May 2019
    • Nairobi, Kenya

    This was a customer-facing role that involved providing remote and on-site support to customers and partners in the African region. This role also involved removal of malware from affected client systems and conducting proof of concepts, doing presentations and training new partners on ESET product offerings• Reduced client’s risk of cyberattacks by 20% through security controls enforcement on their environments to prevent ransomware attacks.• Improved customer experience and customer success and by 30% with a focus on mapping the customer’s business goals to the correct product and ensuring the product is fully utilized.• Achieved 33% customer satisfaction through application of product and technology knowledge. • Achieved 12% cloud migration of existing clients from using on-premise ESMC to Eset Cloud Administrator.• Influence conversion of sales leads and improved account management by 25% through responding to Request for Proposals and recommending solutions to Meet Customer Needs. • Collaborate with the product teams to resolve customer pain points and ensuring the proposed design is fully implemented• Successfully conducting investigations, analyzing threats and proposal of solutions to ensure business continuity. • Initiated the use of vulnerability assessments tools to mitigate risks within the organization and prepared detailed reports to management • Lead presentations and POCs (Proof of Concept) and demonstrating ESET Prototype to gain more customers the audience majorly consisted of senior and c-suite executives.• Participated in Q&A sessions with the ESET regional and global team.• Empowered clients on how to protect themselves online and how to detect phishing scams• Providing support, Insight, coordination of technical resources and conducting training for new and existing Customers and partners on ESET’s products.

• 

  Optiven Limited

  • Barclays plaza

  • Projects and Systems Administrator

    • Dec 2016 - May 2018
    • Barclays plaza

    In this role I initiated the organization’s transition to digital systems. I decreased the organization’s operation costs by 30% by streamlining redundant processes using ICT systems. I oversaw the implementation and deployment of various ICT applications such the Microsoft Dynamics Navision ERP system, Odoo ERP.• Enhanced project lifecycle and management by 28% through the use of methodologies such Agile, TFS, DevOps and Scrum.• Improved operation efficiency 30% by contributing to the financial management of projects and maintaining accurate financial and administrative records. • Enhanced project delivery by 30% by supervising the implementation of various ICT projects within the organization.• Saved the organization $5000 in 7 months by negotiating for better prices rom vendors. • Improved projects effectiveness by 38% by acting as the projects point of contact and ensuring proper communication by ensuring reporting requirements are met.• Decreased the organization’s operation costs by 30% by streamlining redundant processes using ICT systems.• Introduced the use of security metrics to mitigate vulnerability by analysing historical threats, addressing risks, gaps, violations and implementing improved protocols.• Enhanced systems uptime by 25% by troubleshooting, configuring and supporting both cloud and on premises applications• Decreased system downtimes by 33 percent by scheduling installations of new modules, upgrades and fixes to the production environment before applying in Test and staging environments.• Created solutions Architecture, design and build the organizations IT infrastructure• Configuration and Maintenance of new and existing Microsoft products and Linux / Unix infrastructure

• 

  Commercial Bank of Africa (CBA Group)

  • intern

    • May 2015 - Aug 2015