Experience

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  Nancy Michaels Interiors

  • Boston, Massachusetts, United States

  • Business Owner

    • Mar 2020 - Present
    • Boston, Massachusetts, United States

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  SecureSeniorConnections®

  • Community Ambassador

    • Jan 2023 - Aug 2023

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  NancyMichaels.com

  • Healthcare Speaker, Consultant & Author

    • Jul 2009 - Jan 2023

  • Publications & Writing Contributions

    • 2004 - Jan 2023

    PatientSpeak, 7 C’s of Communication to Improve Patient and Family Experience (PowersPublishing, 2018)Perfecting Your Pitch (Career Press, 2005)Off the Wall Marketing Ideas (Adams Media, 2000)2015 - Present Contributor, Asian Hospital and Healthcare Management Magazine, AmericanCollege of Radiology Bulletin, among other medical trade publications2014–2015 Regular contributor to Huffington Post on topics related to personal andbusiness reinvention2008–2011 Inc.com’s Solo Business Expert on sales, marketing, and business developmentissues2007–2010 Small Business Marketing Expert, Entrepreneur magazine2002–2004 Small Business Editor on behalf of the Service Corps of Retired Executives(SCORE), US News & World Report1998–2004 Contributor, Scripps-Howard News Service

  • Professional Speaker, Marketing Consultant & Author

    • 1990 - Jan 2023

    Create consulting and business development programs for clients that increase referrals and brand loyalty for their companies/products/services. Work directly with CEOs and C-Level executives at firms that include Constant Contact, Epson, HP, Office Depot, Staples, UPS, Verizon, Walmart, and Xerox. • Increased sales 200–300% at Staples’ new store opening events (as noted by Tom Stemberg, founder and CEO of Staples). • Served as lead consultant and interim host of Office Depot.com’s Web Café Series of online seminars. Coupon redemption rate, based on consumer purchases made, was the highest in history of company (37%, according to Bruce Nelson, CEO and Chairman of Office Depot). • Worked to secure keynote speakers at Office Depot’s Success Strategies Conference forWomen Business Owners• Assisted with furthering public education and effecting policy changes for women business owners. • Worked with more than 100,000 entrepreneurs in 42 states on behalf of clients.

  • Recent Speaking & Media Appearances

    • 2004 - 2020

    • Panelist: The American College of Healthcare Executives (ACHE) Boston (May 2019)• Panelist: Healthcare and IT Marketing Conference '19 (HITMC), Boston (April 2019)• Panelist: Patient Experience, Healthcare Financial Management Assoc., (HFMA), Boston (Jan. 2019)• Keynote speaker and Moderator of Panel, World Congress Patient Experience Conference (2018), Boston, MA (September 2018)• Breakout speaker: Beryl Institute (2018), Chicago, IL (April 2018)• Keynote speaker: 23rd Annual NRC Health Symposium for Patient-Centered Care, Human Understanding in Boston—The Governance Institute (August 2017)• Participant: Speaker Series, Kim Lovegrove—Rebound with Resilience—Discover the Art of Bouncing Back From Any Setback with Grit and Grace (June 2017)• Speaker: LAN Spring Virtual Forum—What Patients Want Most from their Medical Team (2017)• Keynote Speaker: Johns Hopkins University School of Medicine 10th International Meeting ofPhysical Medicine & Rehab in the Critically Ill, George Washington University Hospital (May 2017)• Keynote Speaker: HFMA (Healthcare Financial Management Association) CT Chapter (July 2016)• Keynote Speaker: ITNS—International Transplant Nurse Society CT Chapter (June 2016)• Keynote Speaker: ITNS—International Transplant Nurse Society MA Chapter (May 2016)• Featured in the Wall Street Journal, Fortune Small Business, Success magazine, New York Post, among numerous other media outlets• Featured in 2012 Blue Cross Blue Shield of MA television and radio commercial

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  Beth Israel Lahey Health

  • Boston, Massachusetts, United States

  • Training Director for Volunteers, Communication Course for ICU Intern

    • Feb 2019 - Feb 2021
    • Boston, Massachusetts, United States

    Sought out and trained individuals to pose as family members for the purpose of training ICU Interns on more effective communication strategies.

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  WHDH-TV, Channel 7

  • Boston, MA

  • Publicist

    • 1988 - 1990
    • Boston, MA

    Served as a media liaison to local and national press for Boston’s CBS-affiliate station; wrote press releases and conducted outreach on behalf of specific Channel 7 and CBS programs; accompanied CBS network personalities during press tours; managed on-air talent Speakers’ Bureau to promote programming and media personalities at local not-for-profit organizations; managed entries in national awards competitions; worked on programming special events for press and public.

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  BBK Worldwide

  • Greater Boston Area

  • Public Relations Account Coordinator

    • 1986 - 1988
    • Greater Boston Area

    Worked with agency owners and account executives to create effective PR campaigns for healthcare clientele and pitch story ideas to trade and industry press. Created media lists, research reports and media status updates for firm clients. Worked on new business development pitches for agency prospects.