Bio
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Topline AI
Nancy Capozio is a seasoned hospitality professional with extensive experience in hotel management, team building, and human resources. She has held various leadership positions in the industry, including Quality Consultant, Director of Quality Assurance & Training, and Sr. Director CARE & Guest Experience. Nancy holds a BA in Philosophy from Millersville University of Pennsylvania.
Experience
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InterContinental Hotels Group
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Oklahoma City, Oklahoma Area
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Quality Consultant, Americas
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Apr 2014 - Present
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Oklahoma City, Oklahoma Area
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Director of Quality Assurance & Training
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Jul 2011 - Jan 2014
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Sr. Director CARE & Guest Experience
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Mar 2001 - Apr 2009
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Director of Service Improvement
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1997 - 2001
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Rooms/Suites Division Positions
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1984 - 1997
Held various Hotel Operation Rooms Division positions ie. Front Office Manager, Suites Division Manager
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Education
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Millersville University of Pennsylvania
BA, Philosophy
Suggested Services
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Industry Focus. “Hospitality”
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