Bio
Experience
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Asst Operations Superviser
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Asst Operations Superviser
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Jun 2015 - Present
Asst Operations manager in charge of the store, customer service, cash handling, opening & closing.
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Morocco
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Retail
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700 & Above Employee
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General Merchandise Assistant
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2011 - Jun 2015
· Analyze and manage inventory and sales of the health and beauty aids department, including ordering, order review, visual sale and seasonal display, ensuring enough product availability. Accomplishments include decreasing back-stock by $24,000 before our second inventory and continually increasing sales through cross-merchandising products.· Effective Communications: Work closely with Department Manager and Store Managers to resolve any issues or problems in this area of operations.
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Assistant Cashier Dept Head
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1994 - 2011
Managed a front end of 16 registers as well as 4 service desk registers. Supervised approx 10-12 baggers and cashiers per shift, total front end responsibility was for 60-80 employees. Impeccable customer service skills to solve various problems and ensure satisfaction. Worked with IS support to correct systems issues, as well as balancing drawers and handling several hundreds of dollars per day.
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Closing Manager
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1997 - 2000
· Strong Leadership: Essential knowledge of each department during times when staff was at a minimum. This included, but was not limited to, working in and closing down each department and knowing the products to avoid spoilage, avoiding shrink. Restaffed night crew to replace with more dependable help. Able to respond calmly in times of crisis such as employee injuries, loss of electricity to the building or security issues.· Motivated Team Player: Well known for motivating co-workers for the good of the team, willing to go the extra mile.
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Want AD Publications
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Hudson MA
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Sales Advisor
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2007 - 2008
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Hudson MA
· Developed a New Sales Policy: Business desired increased revenue in the photo department. Reviewed progress of customers’ ads over a six week period. Assessed effectiveness existing customer ads, negotiated enhancements. Greatly increased revenue from $150/day to $300-800/day; from $1000/mo to $4500+/mo. · Increased Photo Cover Sales Volume: Business desired increased photo sales for magazine covers and website cover page. Review of existing customer ads revealed opportunity for greatly increasing revenue in a very short time period. · Known for Quality & Accuracy: Achieved average accuracy rate of 93% for writing and proofreading ad copy (department average 90%) after 3 months in this position.
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Marshalls
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Andover Ma
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Merchandise Distributor
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Jan 1987 - Dec 1993
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Andover Ma
· Analyzed market trends of the girls’ 4-14 dresses & outerwear, optimizing best placement of product. Avg cost/item was as little as $50 or as much as $300. Enjoyed finding new markets, such as being able to sell furs in Boca Raton, FL or Houston, TX. Worked with receiving and warehouse personnel on a daily basis, as well as the buying crew. Impeccable timing in shipments was necessary, since all coordinated pieces remained together in process and on the trucks to the sales floor. · Accomplished at analyzing sales and inventory trends, replenishing product with speed and accuracy to maintain sales turns for products. Planning new product distributions was exciting and rewarding as new found markets started to trend in sales, and new growth opportunities were found. Analysis was based on trends in past years or like products. New store analysis was based on profiles of similar areas provided by the buying or merchandising staff.
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Education
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Merrimack College
Bachelor of Science (BS), Marketing
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