Experience

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  Albright Editorial Services

  • Freelance Writer & Fiction Editor

    • 2014 - Present

    Collaboration, not correction.Figgy Newton . . . There Be Dragons, by Joan Wendland, Dandelion Ink, 2020, Available on AmazonGreat Lakes Coast Guard Series, by Kenna Ebersole, 2020, Romantic Suspense, Available on AmazonTrue Misfortune, by Danni Mae, Young Adult Fiction

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  LifeBook "Private Autobiographies"

  • Godalming, Surrey, United Kingdom

  • Ghostwriter

    • May 2018 - Present
    • Godalming, Surrey, United Kingdom

    Wrote memoirs based on twenty hours of audio recordings, including a memoir for a dairy farmer from British Columbia.

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  South Haven Center for the Arts

  • South Haven, MI

  • Publicist

    • Jul 2016 - Present
    • South Haven, MI

    Publicize and blog about exhibitions, programming, and community events for the premiere center for fine arts in South Haven, Michigan. Blog about the history of the South Haven Art League (est. 1958), and the Carnegie Library (1905) where the art center resides. Organize volunteers where needed, including the annual South Haven Art Fair, which exhibits artists from all over the US and attracts tens of thousands of visitors each year.

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  Tri-City Record

  • Hartford, MI

  • Freelance Reporter

    • Mar 2020 - Present
    • Hartford, MI

    Wrote features and reported on city government and the Board of Education for the rural communities of Hartford and Coloma in Southwest Michigan.

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  South Haven Tribune

  • South Haven, MI

  • Freelance Reporter

    • Oct 2020 - Present
    • South Haven, MI

    Covered Arts & Culture news in a small resort town located on the Lake Michigan shore.

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  Cushman & Wakefield

  • Virtual

  • Editor

    • 2015 - 2015
    • Virtual

    Edited an Environmental Health & Safety manual for use by this Commercial Real Estate Brokerage firm’s North American clients.

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  Bank of America

  • Procedure Developer & Senior Editor

    • 2013 - 2015

    Wrote, edited, and published internal desktop procedures at the keystroke level for Home Loan Sales and Servicing, and the Bankruptcy, Attorney Network, and Retention Production lines of business within the Bank’s Legacy Asset Servicing division.

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  AT&T

  • Chicago, IL

  • Technical Writer & Editor

    • 2012 - 2013
    • Chicago, IL

    Documented a proprietary software application, and commercial hardware installation and replacement instructions for use by technicians at AT&T’s Michigan Avenue Flagship store in Chicago, IL.

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  Discover Financial Services

  • Greater Chicago Area

  • Technical Writer & Editor

    • 2012 - 2012
    • Greater Chicago Area

    Documented technology and payroll processes used by Discover to recruit and onboard 2000+ U.S. and internationally-based contractors and consultants annually.

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  Johnson Financial Group

  • Virtual

  • Technical Writer & Editor

    • 2011 - 2011
    • Virtual

    Led a team of technical writers to revise policies and procedures in compliance with Federal Reserve Banking Regulations and state laws pertaining to commercial and consumer lending operations.

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  Archstone Consulting

  • Writer & Editor

    • 2011 - 2011

    Developed white papers for use as inbound marketing tools to generate client leads for the firm’s Supply Chain and Working Capital practices.

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  PricewaterhouseCoopers

  • Chicago, IL

  • Business Analyst, Writer, Editor

    • 2004 - 2010
    • Chicago, IL

    Developed performance improvement best practices and thought leadership for the firm’s Finance, Technology, Supply Chain, and Healthcare practices.

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  ABN AMRO Bank N.V.

  • Chicago, IL

  • Editor

    • 2004 - 2004
    • Chicago, IL

    Developed process documentation for the Bank’s new Domestic Money Market Operations group located in Chennai, India.

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  Florida Plastics International

  • Chicago, IL

  • Technical Writer & Editor

    • 2003 - 2003
    • Chicago, IL

    Documented technical installation/replacement instructions and standard operating procedures for new and existing large-scale electronic signage used by McDonald’s Corporation installers, owners/operators and employees in all U.S. locations.

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  National Association of Food Equipment Manufacturers

  • Virtual

  • Technical Writer & Editor

    • 2003 - 2003
    • Virtual

    Documented a data protocol for restaurant automation used by software developers, engineers, foodservice equipment manufacturers, restaurant owners/operators, and store managers and employees, to program, operate and continuously improve online kitchens.

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  Orbitz Worldwide

  • Chicago, IL

  • Technical Writer & Editor

    • 2002 - 2002
    • Chicago, IL

    Created application installation processes, standard operating procedures, and comprehensive troubleshooting procedures for a beta application used to execute online reservations, ticketing, and payment operations for a major U.S.-based international airline carrier.

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  Accenture

  • Chicago, IL

  • Business Analyst, Writer, Editor

    • 1997 - 2000
    • Chicago, IL

    Developed Business Process Management methodologies, help desk scripts, and collateral materials for use by firm practitioners to execute management consulting projects.

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  JPMorgan Chase

  • New York, NY

  • Technical Writer & Editor

    • 1994 - 1997
    • New York, NY

    Executive Assistant to SVP, Securities Services, and worked with software developers to document a U.S. HUD mortgage pool processing application with secure signature and encryption technology. Trained Ginnie Mae Mortgage Issuers & Custodians in Washington D.C. to use the new system.