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Namo Chiwila profile image

Namo Chiwila

Sales & Marketing Manager at Urban Bliss Hotel
Intro Book
Seasoned sales and customer service professional with experience in team management and leadership.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Skills
  • Customer Service
  • Microsoft Office
  • Team Management
  • Team Leadership
  • Call Centers
  • Show all
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Bio

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Topline AI
Namo Chiwila is a seasoned sales and customer service professional with extensive experience in team management, leadership, and vendor management. He holds a Bachelor of Arts (Hons) in Business Studies from the University of Greenwich and a Diploma in Management Studies from the National Institute of Public Administration (NIPA).

Experience

  • Urban Bliss Hotel
    • Sales & Marketing Manager
      • Sep 2023 - Present

  • Client Care Solutions Zambia Ltd
    • Zambia
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Monitoring And Evaluation Specialist
      • Apr 2022 - Sep 2023

    • Quality Assurance Team Lead
      • Feb 2022 - Apr 2022

    • Social Media Team Lead
      • Jan 2021 - Feb 2022

  • Zambia Telecommunications Company Limited (ZAMTEL)
    • Telecommunications
    • 400 - 500 Employee
    • Call Center Team Lead
      • Nov 2018 - Dec 2020

    • Customer Service Consultant
      • Mar 2015 - Nov 2018

      Offer +1 customer service to customers.Make Follow ups to ensure that escalated complaints are resolved within the set service level agreement (SLA).Resolve queries generated on Facebook, Skype, Twitter, WhatsApp and 111 Platforms.Formulating a posting plan to be used on Facebook and Twitter weekly.Answer phone calls.

    • Customer Service Consultant
      • Mar 2015 - Nov 2018

  • Airtel Zambia
    • Telecommunications
    • 200 - 300 Employee
    • Social Media Associate
      • Jun 2014 - Mar 2015

      Resolve queries generated through the Airtel Facebook and Twitter pages.Make Follow up calls to clients.Escalate complaints to the technical team.Ensure the attainment of Customer satisfaction by making sure that customer complaints are resolved successfully.

    • Customer Care Associate
      • Dec 2011 - 2015

  • Tech Mahindra Ltd
    • Lusaka
    • Customer Care Associate (Platinum Advisor)
      • Dec 2011 - Jun 2014
      • Lusaka

      Offer +1 customer service to High Valued Customers through picking calls.Resolving customer queries.Escalating queries to technical team for resolution.Ensure queries are resolved in the shortest possible time.

Education

  • 2018 - 2019
    University of Greenwich
    Bachelor of Arts (Hons), Business Studies
  • 2015 - 2017
    Zambia Centre for Accountancy Studies (ZCAS)
    Business Management, Business Management (ABE)
  • 2009 - 2010
    National Institute of Public Administration (NIPA)
    Diploma in Management Studies, Management Studies

Suggested Services

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Industry Focus. “Hospitality”

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