Experience

• 

  Orient Electric

  • New Delhi, Delhi, India

  • Assistant Manager Customer Services

    • Oct 2022 - Present
    • New Delhi, Delhi, India

    Customer Services, Vendor Management, Franchise Management, Operations, Open Call Management, Planning and Procurement, Supply Chain and Logistics Support, Franchise Audit, Network Evaluation, CRM Management, Branch Audit, Training, MIS

• 

  Hindware Limited

  • India
  • Wholesale Building Materials
  • 700 & Above Employee

  • Assistant Manager Customer Services

    • May 2021 - Oct 2022

    Customer Services, Vendor Management, Franchise Management, Service Operation Management, Open Call Management, Planning and Procurement, Supply Chain and Logistics Support

  • Senior Executive Customer Services

    • May 2017 - Apr 2021

    Data Analytics, Team Management, CRM, Market Research, Vendor Management, Operation Management, Customer Satisfaction, Open Call Management, Planning and Procurement, TAT, Logistics Support

  • Executive Customer Services

    • Jan 2015 - Apr 2017

    Data Analytics, Team Management, CRM, Market Research, Vendor Management, Operation Management, Customer Satisfaction, Open Call Management, Planning and Procurement, TAT

• 

  Aditya Infocom Pvt. Limited

  • New Delhi Area, India

  • Branch Service Manager

    • Feb 2011 - Dec 2014
    • New Delhi Area, India

    Responsible for attending customer services queries over phone.Communicating courteously with customers by telephone, email, letter and face to face.Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.Handled customer complaints or any major/escalated cases, such as a quality/manufacturing/replacement issues.Improving customer service procedures, policies and standards for the organisation or department.Train/lead or supervising a team of customer service staff to deliver a high standard of customer service.Coordinating sales, purchasing, warehousing and distribution.

• 

  Mahesh Edible Oil Industries Ltd.

  • Agra Area, India

  • Depot Incharge

    • Apr 2010 - Dec 2010
    • Agra Area, India

    . To check the availability of stock at Warehouse/sub depots.. Planning, coordinating and monitoring the receipt, order assembly and dispatch of goods.. Liaising with dealers, salespeople, plant and transport companies.. Meet monthly sales targets.. Keeping stock control systems up to date and making sure inventories are accurate.. Organising the recruitment and training of staff, as well as monitoring staff performance and progress.. Producing regular reports and statistics on a daily, weekly and monthly basis.