Experience

• 

  Intermedia Group

  • United States
  • Information Technology & Services
  • 1 - 100 Employee

  • Project and Business Management

    • May 2021 - Present

  • Director Of Operations

    • Jan 2018 - May 2021

• 

  Vanguard

  • United States
  • Financial Services
  • 700 & Above Employee

  • Communications Specialist

    • Jul 2017 - Jan 2018

  • Client Relationship Associate

    • Apr 2017 - Jul 2017

• 

  Microsoft

  • King of Prussia, Pennsylvania, United States

  • Product Advisor

    • May 2017 - Jan 2018
    • King of Prussia, Pennsylvania, United States

• 

  Kroger

  • Manager in Training

    • Jan 2017 - Apr 2017

    ▪ Assist the Store Manager in recruiting, selecting, and managing a team of sales oriented associates who perform at levels consistent with our corporate objectives.▪ Certify training emphasizing correct POS procedures, exceptional customer service, and plus selling.▪ Support, uphold, and enforce all Company policies, and local, state, and federal laws and regulations.▪ Assist in the management of labor and scheduling to minimize labor expenses, while ensuring adequate store staffing in accordance with the Labor Scheduling Program.▪ Recognize the cause of shrink and works effectively to control losses and helps to increase profits.▪ Assist in ordering merchandise and supplies to maintain appropriate inventory levels and maximize sales without merchandise out of stocks. Correctly verify the delivery of all merchandise and insure that all employees do the same.▪ Ensure that the correct pricing is maintained and that all merchandise is in-code and saleable.▪ Maintain high standards of store image ensuring that the store is clean, well-stocked, and ready for business.▪ Strive to increase sales through suggestive selling skills/techniques and to consistently improve customer service.▪ Ensure information flows to all Store Associates and advises management of significant events affecting the store. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports

• 

  Lil'​ Sammy's Food Mart

  • Retail Operations Manager

    • Apr 2010 - Dec 2016

    -Supervise all day-to-day operations for both front and back-end duties of retail food mart.-Conduct and manage all check cashing functions; totaling over $3M annually.-Ensure proper licensing and permits are obtained, kept current and meet all legal requirements.-Create and successfully direct all marketing and advertising campaigns. Ensuring competitive pricing in the market verses competitors.-Maintain all inventories for all products and services, including separate reports for state lottery and fuel pricing and sales.-Oversee all vendor relations including purchase order preparation, tracking and requisition status.-Generate monthly, quarterly and yearly sales budget forecasts by analyzing and reviewing historical sales data.-Provide all HR services including hiring new staff, training and managing all employees. Ensure excellent customer service standards are utilized at all times.

• 

  Wells Fargo

  • Bensalem, PA

  • Teller

    • Jun 2008 - Apr 2010
    • Bensalem, PA

    -Processed customer transactions accurately using all legal monetary instruments (i.e., cash, check, bond, loans).-Upgraded customer accounts by offering them products and services suitable to their financial needs and goals.-Provided superior customer service to both business and consumer banking clients by providing solutions to all questions and concerns.-Ensured cash drawer was balanced and all supporting documentation correctly reflected all cash receipts and client transactions.-Developed up-to-date reports & records with ‘real-time’ updates to ensure accurate auditing procedures; consistently exceeded audit interview expectations.-Implemented and maintained positive working relationships with both internal and external customers.