Experience

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  NAFFCO Modular

  • United Arab Emirates

  • Senior Key Account Manager

    • Oct 2021 - Present
    • United Arab Emirates

    Provide the UAE construction Market with advanced technology in Modular construction, We can help businesses and manufacturers achieve a faster return on investment and earlier occupation with the use of highly efficient, rapid-build offsite construction which also minimizes disruption to existing operations during the building process, provide all sectors with complete solution

• 

  U&M

  • Palestinian Authority

  • Staff Trainer

    • Aug 2018 - Sep 2021
    • Palestinian Authority

    • Developed the skills and knowledge of an organization’s workforce.• Conducted thorough training needs before undertaking a training assignment to determine what needs to be learned by the employees or team and how to prioritize the learning.• Ensured that an organization is equipped with a workforce that can optimize its current and future goals and objectives, and deliver quality products and services that can meet consumers’ requirements or needs.• Assisted other employees in the process of developing their performance in the organization• Developed new skills in employees, manage the learning function, maximize employee retention, and assess or measure the results of training programs

• 

  Jerusalem Pharmaceuticals Co. Ltd.

  • Palestine, State of
  • Pharmaceutical Manufacturing
  • 100 - 200 Employee

  • Vip customer releationship supervisor

    • Jan 2018 - Jun 2018

    • Handled escalated customer queries with continued professionalism, providing timely, effective resolutions.• Coordinated and supervised work activities of direct reports.• Monitored incoming and outgoing call quality, implementing additional staff training as needed to uphold quality standards.• Effectively communicated with different departments, including through use of strong listening, open-ended questioning and appropriate response skills.• Interacted directly with the key account doctors and NGOs.

  • Field force manger

    • Mar 2014 - Dec 2017

    • Managed a 15-member team (coached, trained, supported, assessed).• Coordinated with field employees to cover all clients in a particular area.• Hired new employees and ensured that they’re properly trained before allowing them to work in the field.• Generated reports addressing any issues and highlighted the strengths and weakness of each member of the field team, create plans to help field employees improve, track employee progress to meet the goals of these plans.• Performed all the marketing activities (Market Research & Launching of new products).• Met agreed targets, and promoted the organization’s presence in the market.• Obtained profitable results through the sales team by developing the team.• Assisted in the development of the annual marketing plan, specifically advising on: realistic forecasts for each product and territory (based on historical data, market trends, competitive activity, promotional strategy and sales effort), realistic costs of operating the sales force; and sales promotion program plans.• Assessed clients’ needs and presented suitable promoted products.• Attended sales meetings, conference calls, training sessions and symposium circuits.• Worked with sales team to develop strategies and implemented brand strategies to ensure a consistent marketing message.• Monitored and analyzed data and market conditions to identify competitive advantage.• Kept accurate records and documentation for reports and feedbacks.• Analyzed sales and compared it with promotion budgets.P

  • Medical Representative

    • Jan 2012 - Feb 2014

    • Promoted the company products for physicians.• Prepared events for lunching new products.• Scheduled appointments with medical professionals to sell specific products.• Developed an in-depth understanding of company medications.• Built and maintained good business relationships with customers to encourage repeat purchases.• Preparing presentations for potential customers.• Worked with all medical specialists• Improved sales data by adapting resource distribution strategies to increase effectiveness.• Established an effective follow-up system to ensure consistent maximization of sales opportunities.• Analyzed market competition and created sales forecasts.

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  Albed Elrazeq drug store

  • Palestinian Authority

  • Salesman

    • Jun 2011 - Dec 2011
    • Palestinian Authority

• 

  Private pharmacy

  • Palestinian Authority

  • Pharmacist

    • Jan 2011 - Dec 2011
    • Palestinian Authority