Experience

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  Food Basics

  • Canada
  • Retail
  • 700 & Above Employee

  • Grocery Clerk

    • Feb 2022 - Apr 2023
    • Markham, Ontario, Canada

    Grocery Store Clerk focus on bringing about strong work ethic, commitment and communication in providing exceptional customer service to over 1000+ customers. Utilizing point-of-sales system with precision, providing assistance in locating products, collaborating with team members in creating a welcoming atmosphere for shoppers and maintaining cleanliness of the store. • Ensured 100% accuracy and efficiency at checkout by expertly processing financial transactions, including cash, credit card transactions, providing change and ensuring smooth functioning of business • Cultivated trusting and positive relationships with customers by answering questions, addressing concerns and resolving issues, bolstering customer satisfaction by 70% • Responded to managers requests 60% of the time to optimize store efficiency • Monitored self-checkout stations to assist customer, resolve register problems and inform of special promotion

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  Dollarama L.p.

  • Canada
  • Retail
  • 700 & Above Employee

  • Retail Cashier

    • Nov 2021 - Mar 2023
    • Markham, Ontario, Canada

    Retail Cashier ensuring seamless financial transactions and adept at processing multiple types of payments 100% of the time. Built positive rapport with customers, managerial staff and team members, boosted regular sales volume of products, addressing concerns, and leveraging skills in delivering outstanding services in a dynamic retail setting. • Assisted and checked out customers with purchases using touch-screen POS system through Cash, Debit and Visa transactions (~$5.00-$1000.00) • Achieved an average of 80% of sales goals in 3 consecutive months • Resolved customer complaints in an efficient and professional manner • Helped restock shelves when necessary and maintenance in organizing display areas • Counted money in cash drawers in beginning and end shifts to confirm correct amounts and address discrepancies

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  Social Services Network

  • Canada
  • Non-profit Organizations
  • 200 - 300 Employee

  • Administrative Assistant

    • Mar 2018 - Dec 2019
    • Markham, Ontario, Canada

    Administrative Assistant supported an executive team, contributed to office operations and local events. Ensured timely completion of tasks and directed calls to the appropriate department based on senior's needs. Connected and fostered relationships with internal and external stakeholders and facilitated a beginner’s workshop dedicated to learning how to use a computer for seniors over a 4-month period. • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records • Strengthened reports detailing finances and senior well-being through Word and Excel • Performed presentations of programming activity to seniors through PowerPoint and Canva • Participated in 2 health awareness campaigns on Alzheimer’s and Dementia catered to seniors across York Region • Documented intake calls concerning registration, housing and welfare for 100+ seniors on a monthly basis

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  Swiss Chalet

  • Canada
  • Restaurants
  • 700 & Above Employee

  • Drive Thru Order Taker

    • Nov 2015 - Dec 2017
    • Markham, Ontario, Canada

    Drive-Thru Cashier swiftly processing orders, payments and delivered friendly and prompt service. Proficiency accomplished in managing high-volume traffic, multitasking and ensured timely order fulfilment in constantly communicating with kitchen staff. • Operated drive-thru window efficiently while ensuring accuracy of orders, taking payments, and delivering food in a timely manner to 100+ customers • Coordinated with 10-15 team members to ensure food delivery was exceptional • Articulated product questions and provided recommendations to 200+ customers weekly • Demonstrated excellent customer service skills by providing friendly and courteous interactions with customers on a daily basis

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  Steakout

  • United Kingdom
  • Food and Beverage Services
  • 1 - 100 Employee

  • Fast Food Cashier

    • Jan 2015 - Jul 2015
    • Greenville County, South Carolina, United States

    Fast Food Cashier that provided customers with information about menu items over the phone and in person, managing a POS system and maintaining prompt and friendly service. Upselling menu items by on a weekly basis, adapting to a fast-paced environment, creating a positive relationship with team members and learned about inventory management. • Briefed 100+ customers about daily specials and promotions through multi-line telephone service and in person • Handled preparing and presenting food in an orderly manner for delivery to 200+ customers on a weekly basis • Calculated and processed Cash, Visa and MasterCard purchases through POS system ($15.00-$300.00

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  Canadian Deafblind Association

  • Canada
  • Non-profit Organizations
  • 1 - 100 Employee

  • Deafblind Intervenor

    • May 2010 - Apr 2014
    • Toronto, Ontario, Canada

    Deafblind Intervenor with profound commitment in facilitating a meaningful connection to client with dual sensory loss. Fostered independence, empowerment, autonomy, communication through tactile and visual tools and implemented strategies to overcome challenges faced daily. • Supervised client with cerebral palsy and deaf blindness • Collaborated with several healthcare professionals in scheduling medical appointments • Increased communication using American Sign Language, hearing aids and visual cues • Assisted client with personal hygiene, meal preparation and medication administration • Improved client’s social skills through intensive programming (exercising, swimming, camps and massage routine)

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  Bath & Body Works

  • United States
  • Retail
  • 700 & Above Employee

  • Sales Representative

    • Nov 2008 - Nov 2009
    • Toronto, Ontario, Canada

    Sales Representative that frequently built positive customer relations and driving sales revenue monthly. Developed merchandising skills and gained a firmer understanding of the beauty and wellness industry through attending workshops offered to all staff. • Engaged with over 300+ customers daily and assessing their needs and concerns to establish a positive shopping experience • Proactively managed and replenished stock on shelves and aisles to maintain visually appealing store environment • Executed precise tabulation and processing of payments through point-of-sale system and also prioritized upselling products by 40% weekly

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  Osgoode Professional Development

  • Canada
  • Higher Education
  • 1 - 100 Employee

  • Student Intern Assistant

    • Sep 2007 - Apr 2008
    • Toronto, Ontario, Canada

    This work study program as a student intern assistant offered through York University gave exposure to areas in law, governance and business in Canada only. Active involvement in setting up classrooms for lectures and meetings, ordering catering services and learning how to use technological equipment from the IT specialist. • Delivered front-line service as a receptionist, directed incoming calls to necessary staff members and guided students to their destinations • Cooperated with legal professionals in providing essential materials and documentation for casework and classroom preparation • Developed program evaluation questionnaires focused on programs and services, subsequently distributed to students

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  McDonald's

  • Markham, Ontario, Canada

  • Cashier

    • Aug 2006 - Aug 2007
    • Markham, Ontario, Canada

    Fast Food Cashier adapting and thriving quickly in high-paced environment, responding to customers in a friendly-approachable manner, processing payments, resolving issues and promptly managing front-end operations. Adhering to hygiene and safety standards and overseeing a clean and organized workspace for all team members. • Spearheaded accurate transaction processing, exceeding daily sales targets and calculated daily cash flow • Proactively engaged in promoting special promotions leading to significant increase in overall sales revenue • Enhanced proficiency in addressing and resolving customer inquiries