Experience

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  The St. Regis Amman

  • Jordan
  • Hospitality
  • 100 - 200 Employee

  • Assistant Director of Event Planning

    • Aug 2022 - Present

  • Event Planner Senior Manager

    • May 2019 - Aug 2022

    • Managing event logistics and operations; ensuring that event progress seamlessly, identifying operational challenges and developing appropriate solutions• Managing group room blocks; identifying pre-arrival logistics and communicating to concerned departments• Conducting pre-event and post-event meetings (as required) to review and communicate groups needs and feedback• Upselling products and services throughout the event process• Working on improving customer service by integrating feedback received and personal judgement into action plans

• 

  Fairmont Amman

  • Amman Governorate, Jordan

  • Fairmont Gold Manager

    • Nov 2017 - Sep 2018
    • Amman Governorate, Jordan

    • Ensured the highest levels of guest service while maintaining hotel profitability in a positive, innovative working environment• Developed and maintained strong guest relationships to ensure Fairmont Gold loyalty• Managed the Fairmont Gold Team of seven colleagues, providing support and guidance to consistently achieve exemplary guest service• Tracked and forecasted daily, weekly and monthly Fairmont Gold occupancy levels and plan the Fairmont Gold Department accordingly• Ensured the highest possible revenue is generated by working with Revenue Manager, Reservations Manager, Sales Manager in developing strategies to maximize Fairmont Gold revenue opportunities

• 

  Rotana Hotel Management Corporation PJSC

  • Abu Dhabi, United Arab Emirates

  • Select Programme Manager

    • Aug 2015 - Oct 2017
    • Abu Dhabi, United Arab Emirates

    • Managing Rotana Rewards Select programme to achieve and exceed target by coaching and monitoring the customer service agents and properties• Managing the operation of the programme and ensuring the delivery on time in all aspects• Managing the customer service agents and assisting them in building a team in a harmonized environment• Co-ordinating with marketing departments in properties on promotions to increase business and revenue from members

• 

  The Ahliyyah School for Girls and Bishop's School for Boys

  • Amman, Jordan

  • English Language Teacher

    • Jun 2011 - Jun 2014
    • Amman, Jordan

    • Developed lessons plans and instructional resources, provided individualized and small group instruction in order to adapt the curriculum to the needs of each student• Translated lesson plans (in accordance to grade-appropriate curriculum) into unique learning experiences• Observed and evaluated students’ performance; academically and socially, by keeping appropriate records and preparing progress reports• Worked with programme coordinators to ensure initiatives have been met• Communicated with parents through conferences and other means to discuss students’ progress • Attended in-school workshops; PYP Making the PYP Happen, The Role of Language

• 

  Four Seasons Hotels and Resorts

  • Canada
  • Hospitality
  • 700 & Above Employee

  • Reservations Manager

    • Jun 2009 - Dec 2009

    • Involved in revenue management and forecasting; prepared weekly, monthly and quarterly room forecast, tracking historical trends to ensure accurate forecasting and yield• Involved in room management; controlled room inventory and communicated room availability with related departments• Maximized room yield by monitoring future occupancy levels and took appropriate action with Sales and Rooms Division to increase revenue• Initiated marketing strategies and ideas in conjunction with marketing to increase revenue

  • Reservations Supervisor

    • Jun 2008 - Jun 2009

    • Managed a team of 4 employees, ensuring smooth operation of hotel accommodation bookings; individual, leisure groups and official delegations • Involved in the setting up of new rates; to include corporate agreements as well as individual packages• Processed local and international commissions of travel agencies

• 

  Management Systems and Dispute Resolution

  • Amman, Jordan

  • Human Resources Officer

    • Apr 2007 - Feb 2008
    • Amman, Jordan

    • Promoted equality and diversity as part of the culture of the firm• Assisted in the recruiting of staff; mainly developing job descriptions, preparing advertisements, checking application forms, short listing, interviewing and selecting candidates• Assisted in developing and updating policies and procedures• Administered payroll and maintained records relating to staff• Provided advice and information to employees on personnel policies and procedures

• 

  Four Seasons Hotels and Resorts

  • Canada
  • Hospitality
  • 700 & Above Employee

  • Front Desk Supervisor

    • Apr 2006 - Apr 2007

    • Led a team comprised of members from 10 front desk agents; the sole female promoted to this position since hotel opening • Developed extensive leadership and managerial as well as multi-tasking skills• Trained 4 junior agents who handled all day-to-day activities at the Front Desk• Established effective communication tools in order to improve staff efficiencyAmman, Jordan April 2006 – April 2007• Handled a wide variety of guest complaints, ensuring customer satisfaction is maintained to, in turn, create customer loyalty to the brand • Arranged for a vast number of group arrivals; business/conferences as well as leisure• Greeted and escorted VIP clients

  • Front Desk Agent

    • Apr 2005 - Apr 2006

    • Handled day-to-day activities at the Front Desk; including check-in and check-out procedures • Ensured smooth arrival and departure of hotel guests• Co-ordinated with various departments to ensure ready rooms prior to guest arrival• Was selected as designated trainer, responsible of training new agents• Awarded employee of the month, for outstanding performance

• 

  Intermarkets Amman

  • Amman, Jordan

  • Account Executive

    • Oct 2004 - Mar 2005
    • Amman, Jordan

    • Managed and advised clients on budgets, advertising media plans and communication strategies• Prepared and presented campaigns and periodic progress reports to clients and internal management • Led television commercial photo shoots, radio commercial productions and still photography shoots.

• 

  Sheraton Amman Al Nabil Hotel

  • Amman, Jordan

  • Banquet Sales Executive

    • Jan 2002 - Sep 2004
    • Amman, Jordan

    • Organized events, ranging from interviews, meetings, conferences for all types of clientele, to social events such as weddings and cocktail receptions • Responsible for receiving full briefs from clients, advising most suitable arrangements of banquet hall set-up, food and beverage and entertainment• Communicated with relative departments to ensure all guest requirements were met in a timely manner• Assisted in the planning and costing of menus• Maintained relationships with suppliers, ensuring proper delivery of services needed for all events • Awarded employee of the month, for outstanding performance