Experience

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  OpenVPN Inc.

  • United States
  • Computer and Network Security
  • 100 - 200 Employee

  • Customer Success Manager - Americas

    • Aug 2022 - Present

  • Customer Success - US Team Lead

    • Nov 2021 - Aug 2022

  • Customer Success Account Manager

    • Jul 2021 - Aug 2022

    * Responsible for handling the most important client accounts in a company.* Communicating with clients to ensure that all of their needs are understood and addressed* Building strong client relationships to maintain old business and acquire new customers* Resolving complaints and keeping track of all processes that pertain to the client’s desires* Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience

  • Customer Success Representative

    • Aug 2020 - Jun 2021

    • Identify new business opportunities by creating and implementing email and other campaigns in collaboration with the marketing team• Reach out to prospective leads to convert them into paying customers and build out customer relationships• Nurture existing customer relationships and resolve customer issues with the view to increase customer satisfaction and retention• Processes sales orders, incoming purchase orders, and invoices

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  Open iT, Inc.

  • Lucena City, Philippines

  • Customer Success Representative and Business Development

    • Jan 2014 - Aug 2020
    • Lucena City, Philippines

    Specific Responsibilities:Biz Dev:• Lead and manage channel partners to ensure sales quota achievement• Joint pursue key strategic sales deal with channel partners• Help channel partners to close business deals• Recruit new channel partners and enable them with the help of the technical team• Work closely with channel partners to resolve conflicts (if any)• Ensure channel partner and customer awareness and understanding of applicable product elements• Co-develop win opportunities with business development team, client and partners.Sales:• Prospecting and sales (B2B) through direct phone activity, researching of prospects and/or social networking.• Find, identify and follow up qualified sales lead generated by marketing activities, trade shows, and customer referrals• Provide initial product demonstrations and general support to prospective customers• Handles sales inquiry of new and existing customers• Pursue sales by developing and maintaining strong professional sales relationships with current and new prospects, and nurturing existing customer relationships.

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  St. Anne College Lucena Inc.

  • Lucena City, Philippines

  • College Instructor - Marketing Coordinator

    • Nov 2009 - Oct 2013
    • Lucena City, Philippines

    Instructor: • Practice excellence in teaching and instruction.• Maintaining records of attendance, student progress, and grade distributions of students.• Participating in staff development activities, conferences, workshops, etc. which focus on her subject matter, professional growth, and the improvement of instruction.• Performing special instructional tasks as assigned.Marketing Coordinator: • Develop and communicate a marketing strategy for student recruitment and retention for the College of Business, Information Technology and Engineering Department – with measurable plans for achieving specific targets.• Prepare and implement marketing and advertising campaigns.

• 

  Ingram Micro

  • Fort Bonifacio, Taguig City

  • Customer Advocate Representative

    • May 2005 - Oct 2009
    • Fort Bonifacio, Taguig City

    Responsibility: Level 3- Dedicated for TOP 2500 reseller accounts• Recognized by management and junior team members as capable of resolving complex opportunities and issues and able to navigate through the various sales support functions of Ingram Micro. • Provides assistance and support to the members of her sales team. • Responsible for basic, moderate, and complex functions of order management. In addition to serving the customer, provides assistance and support to the members ofher sales team.