Experience

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  Apollo Scooters

  • Canada
  • Computers and Electronics Manufacturing
  • 1 - 100 Employee

  • Chief Operations Officer

    • Dec 2021 - Present

    Operational Management: - Drive operational efficiency and cost management initiatives to optimize the company’s profitability. - Monitor the implementation of core operations projects, ensuring that projects are executed effectively and on time. - Implement technology solutions to increase productivity and efficiency. - Establish policies that promote company culture and vision.Product and Service Development: - Optimize the entire customer journey from pre-purchase to after-sales support, including customer service, warranty repair, 3rd party servicing repair, refurbishment, and resale. - Support Apollo's growth through product and service roadmapping and resource management and allocation. - Manage Apollo's owned retail repair locations while growing Apollo's network of authorized 3rd party servicing providers.Financial Oversight: - Oversee financial operations, budgeting, and reporting to ensure the financial health of the company. - Analyze and interpret financial data to inform strategic decisions. - Reduce operational costs while increasing product and service quality.Compliance and Risk Management: - Ensure regulatory compliance, risk management, internal policy adherence, litigation, and insurance management.Strategic Planning and Team Leadership: - Drive organizational strategy to identify and implement strategic initiatives. - Build and maintain a high-performing team. - Mentor and develop employees, ensuring professional growth and skill enhancement.

  • Operations Consultant

    • Mar 2021 - Dec 2021

    Apollo is building the micro-mobility vehicle of the future.Mandate:• Review, design, and execute on improvements to organizational structure, find knowledge and skills gaps and help address them• Improve current processes and coordinate organizational procedures for optimized efficiency and productivity• Select and implement suitable technology to streamline all internal operations and help optimize their strategic benefits• Design and customize technological systems and platforms to improve customer experience• Automate and streamline business processes using no-code/low-code approaches

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  Nuage Stays

  • Montreal, Canada Area

  • Chief Operating Officer, Cofounder

    • Apr 2018 - Dec 2021
    • Montreal, Canada Area

    Nuage's portfolio of micro-hotels provide a unique experience for families, groups, and young professionals looking for a personalized hospitality experience.Operations:• Scaled hospitality start-up renting luxury lofts with a focus on group travel to 120 rental locations, generating $10M• Successfully led the expansion into the US market, doubling portfolio size, developing our product and service and onboarding key hires, growing market revenue share from 20% in 2019 to 110% in 2020.No-code:• Leveraged no-code technologies to develop an automated operations system for reservation management, financial reporting, and KPI tracking (work equivalent of 2 full-time hires)• Analyzed booking data and identified market trends, implementing data-driven pricing strategies resulting in +25% bookings conversion year over year• Overhauled supply chain and procurement strategy by standardizing inventory and consolidating suppliers to cut unit onboarding time from 4 to 2 weeksManagement:• Internalized housekeeping services. Led training, established processes for managing services, scheduling, payroll, and best practices resulting in a 40% decrease in housekeeping costs and 10% increase in customer “cleanliness” ratings• Grew head-count to 8 full-time employees, owning HR responsibilities such as hiring, employee onboarding, establishing a strong culture through 360 degree feedback, career planning, and engagement surveys

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  4 us & 4 others

  • Partner

    • Jan 2018 - May 2021

    Creative design studio with a focus on web design + development, art direction, graphic design, and branding + identity.• Established creative design agency overseeing development of all products and technologies: 17 projects from 14 clients, generating $30,000 in revenue (2019 & 2020)• Managed all accounts, fostering positive client relationships leading to 100% of our leads coming from word of mouth and referrals• Lead or contributed on all design, wire-framing, and interactive prototyping deliverables using various design software and tools• Implemented a centralized project management for two developers resulting in 95% of projects launching on time, within scope and budget

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  Neuronautilus, Inc.

  • Montreal, Canada Area

  • Product Manager

    • Feb 2017 - Apr 2018
    • Montreal, Canada Area

    Neuronautilus is a software company that focuses on creating virtual reality tools and assessments for navigation and spatial memory research and individual use. • Managed the commercialization of Neuronautilus’ spatial memory and navigation software• Worked closely with the programmers, product developers, and the CEO to manage and ship updates• Created documentation and knowledge base for internal and external use • Established and managed project KPIs and product roadmap

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  Centerfold Gallery

  • Montreal, Canada Area

  • Founder, Director

    • Mar 2015 - Apr 2018
    • Montreal, Canada Area

    Montreal-based organization aimed at driving social and economic change in the art industry. The idea originated as a community building series of pop-up exhibitions that feature and crowd-source funds for local artists and grew into an online marketplace and physical gallery location.Gallery Director:• Administrative, logistical, financial, and technical needs of opening a retail location• Developed and implemented marketing strategies to secure sponsors and patrons/clients• Talent sourcing and relationship management, growing our database to 1000 artworks by 300 artists• Start to finish event planning and exhibition management:sourcing -> procurement -> promotion -> curation -> installation -> sales -> disassemblyProduct Management:• Oversaw the end-to-end development of CF’s e-commerce store and technologies• Led content strategy by implementing CF vision, mission, and values• Database management

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  McGill University

  • Montreal, Canada Area

  • Research Assistant

    • May 2014 - Sep 2017
    • Montreal, Canada Area

    My research focused on how imagery processes in the brain affect affect our capacity to remember episodic experiences. My second study, a follow up from the first, used Virtual Reality to study how individuals encode and remember information from simple and complex scenes.• Designed and administered two research studies, collaborating with the Principal Investigator and a pioneer.• Performed data analysis using Excel, JASP, and SPSS to determine key findings from the collected data• Published two articles explaining the research project and findings in "Memory" and "The Journal of Cognitive Psychology" (scientific peer-reviewed academic journals) — http://www.tandfonline.com/doi/full/10.1080/09658211.2017.1417440https://www.tandfonline.com/doi/abs/10.1080/20445911.2019.1614004

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  MURAL Festival

  • Montreal, Canada Area

  • Artist Coordinator

    • Feb 2016 - Jul 2016
    • Montreal, Canada Area

    Managed the production of two large scale murals.