Experience

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  PT. Dream Dare Discover (ZUMA Sandals)

  • Pasuruan, Jawa Timur, Indonesia

  • Area Coordinator

    • Aug 2022 - Present
    • Pasuruan, Jawa Timur, Indonesia

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  PT. Sari Coffee Indonesia (Starbucks Indonesia)

  • Surabaya, Jawa Timur, Indonesia

  • Barista

    • Feb 2019 - Jan 2022
    • Surabaya, Jawa Timur, Indonesia

    - Greeting and receiving customer in a friendly and warm manner.- Inputting customer order using POS system for more than 200 customer in every shift.- Contribute sales by upselling products and B2C techniques every week for a minimum of 2 – 3 transactions .- Succesfully achieved the sales category target given by PIC on each shift .- Participate and responsible and maintain stock of matterial with raw matterial in every week.- Helping the pic checks the goods during the warehouse to ensure the good arrive according to the store needs.- Invite customer interaction with coffe talk in order to increase engagement and increase whole bean sales.- Participate in training and certification to improve skills and knowledge about coffee and succesfully pass the test to become a coffee master in 2022.- Create new drink creation for customer and continue to innovate to create other creative ideas.- Become a barista trainer to train new baristas since 2019.

• 

  Suzuki Indonesia

  • Banyuwangi, Jawa Timur, Indonesia

  • Customer Service Representative

    • Nov 2017 - Nov 2017
    • Banyuwangi, Jawa Timur, Indonesia

    - Welcoming and receiving customer politely and well.- Reminder customer for regular service via telephone and sms.- Serving customer by telephone to serve complaints and sugestions from customer.- Provide problem solution to customer complaint to the maximum until customer get satisfaction answer and problem are solved.- Make three days call after service.- Play recorded conversation about unresolved problem and customer complaints.- Succesfully met the target booking service daily minimun 10 customer per day.- Work closely with the workshop team to understand and solved problem.- Prepare daily report for senior management.- Participate in regular management meeting to convey progress and target,especially in workshop division.